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Cited by

• 2015Assessing tourists' cognitive, emotional and behavioural reactions to an unethical destination incident217 cited
• 2004The Effect of Verbalized Emotions on Loyalty in Written Complaints45 cited
• 2018The Value of Apology: How do Corporate Apologies Moderate the Stock Market Reaction to Non-Financial Corporate Crises?37 cited
• 2018Hot or Cold? The Effects of Anger and Perceived Responsibility on Sport Fans’ Negative Word-of-Mouth in Athlete Scandals31 cited
• 2016Planning Makes (Closer to) Perfect: Exploring United States’ Local Government Officials’ Evaluations of Crisis Management28 cited
• 2017Applying the involvement construct to organisational crises26 cited
• 2016Understanding emotionally involved publics24 cited
• 2017Handling negative publicity24 cited
• 2009How to solve product‐harm crises in retailing?24 cited
• 2014Managing the reputation of the banking industry after the global financial crisis: Implications of public anger, processing depth and retroactive memory interference for public recall of events21 cited
• 2025Crisis Communication and Social Media21 cited
• 2021“Just Say You’re Sorry”: Avoidance and Revenge Behavior in Response to Organizations Apologizing for Fraud20 cited
• 2020Before crisis: How near-miss affects organizational trust and industry transference in emerging industries