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Influence of the state-owned airlines on passenger satisfaction
11 references·5 citing·54 second hop
Influence of the state-owned airlines on passenger satisfaction (2008)Influence of the state-owned airlines on …Passenger perceptions of service quality: Korean and Australian case studies (2007)Passenger perceptions of serv…Industry consolidation and future airline network structures in Europe (2004)Industry consolidation and fu…Public, private and mixed ownership and the performance of international airlines (2002)Public, private and mixed own…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Impact of privatization on airlines performance: an empirical analysis (1999)Impact of privatization on ai…Bureaucrats in business: The roles of privatization versus corporatization in state-owned enterprise reform (1999)Bureaucrats in business: The …Productivity Growth and Firm Ownership: An Analytical and Empirical Investigation (1994)Productivity Growth and Firm …Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…Ownership and Performance in Competitive Environments: A Comparison of the Performance of Private, Mixed, and State-Owned Enterprises (1989)Ownership and Performance in …Privatization in Theory and Practice (1986)Privatization in Theory and P…How financial performance influences investment in sustainable development initiatives in the airline industry: The moderation role of state‐ownership (2022)How financial performance inf…Political interventions in state-owned enterprises: The corporate governance failures of a European airline (2021)Political interventions in st…Design and validation of an aircraft seat comfort scale using item response theory (2017)Design and validation of an a…Segmentation Opportunities for a Social Planner: Impact of Limited Resources (2011)Segmentation Opportunities fo…Aviatic innovation system construction using a hybrid fuzzy MCDM model (2010)Aviatic innovation system con…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? 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this work references cited by second hop

References

  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
  • 1989Ownership and Performance in Competitive Environments: A Comparison of the Performance of Private, Mixed, and State-Owned Enterprises1,132 cited
  • 1986Privatization in Theory and Practice424 cited
  • 1994Productivity Growth and Firm Ownership: An Analytical and Empirical Investigation273 cited
  • 1999Bureaucrats in business: The roles of privatization versus corporatization in state-owned enterprise reform189 cited
  • 2007Passenger perceptions of service quality: Korean and Australian case studies171 cited
  • 2002Public, private and mixed ownership and the performance of international airlines94 cited
  • 2004Industry consolidation and future airline network structures in Europe56 cited
  • 1999Impact of privatization on airlines performance: an empirical analysis19 cited

Cited by

  • 2017Design and validation of an aircraft seat comfort scale using item response theory39 cited
  • 2021Political interventions in state-owned enterprises: The corporate governance failures of a European airline37 cited
  • 2010Aviatic innovation system construction using a hybrid fuzzy MCDM model

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36 cited
  • 2022How financial performance influences investment in sustainable development initiatives in the airline industry: The moderation role of state‐ownership33 cited
  • 2011Segmentation Opportunities for a Social Planner: Impact of Limited Resources11 cited