An Analysis of an Employee Assistance Supervisory Training Program

Abstract

There have been a variety of articles and papers published regarding the value of Employee Assistance Programs (EAPs). Supervisory training has become an important managerial element relative to the assessment and referral of troubled employees. Very little empirical investigation has been conducted in evaluation of the effectiveness of specific training methodologies. Using a repeated measures design, this study provides support for the employment of small group interaction as well as corrective feedback strategies as a specific methodology when training managers and supervisors in EAP practices.

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