Requirements for successful implementation of total quality management

Amrik Singh Sohal · Danny A. Samson · Liz Ramsay

33 citations0/0 files storedInternational Journal of Technology Management

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Quality and Supply Management Quality and Management Systems Management Systems and Quality Improvement

Abstract

This paper presents some of the key findings of a study into quality management practices of a number of Australian manufacturers with a known interest in and commitment to quality improvements. The information was derived from a detailed questionnaire completed by 52 organisations, and three in-depth case studies. Based on the analysis of the questionnaire survey and the case studies, this paper discusses the following: (i) the motivation for introducing quality improvement (TQM) initiatives; (ii) the major barriers to implementation; (iii) the requirements for successful implementation of TQM, including quality leadership, customer orientation, organisational structure, process capability and control, employee commitment and evaluation.

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References

1989The management and control of quality 1984Quality without tears 1989Assessing Operations Management from a Strategic Perspective 1991Manufacturing and operations strategy 1992Quality management practices in Australian industry 1989PUBLIC SECTOR CULTURE MANAGERIALISM OR MULTICULTURALISM?

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