Building a methodology for context-aware business processes: insights from an exploratory case study

Abstract

This paper describes the findings from an exploratory case study into the business processes at aleading Australian insurance provider. The business processes are frequently subjected to changesand deviations due to contextual events such as weather, financial conditions and others. In this study,we examine how context impacts business processes and how resulting business process changes areenacted. From our analysis, we suggest a methodological framework to guide organisations in thecomplex challenge of linking changing contextual factors with internal process design.

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