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Quality in logistics: a comparison of practices between Australian and North American/European firms
8 references·6 citing·46 second hop
Quality in logistics: a comparison of practices between Australian and North American/European firms (1999)Quality in logistics: a comparison of pra…The change in quality practices in logistics: 1995 versus 1991 (1997)The change in quality practic…Does Implementing an Effective TQM Program Actually Improve Operating Performance? Empirical Evidence from Firms That Have Won Quality Awards (1997)Does Implementing an Effectiv…Total quality management in SMEs (1996)Total quality management in S…Empirical Analysis of Quality Improvement in Manufacturing (1994)Empirical Analysis of Quality…The machine that changed the world (1992)The machine that changed the …Quality management practices in Australian industry (1992)Quality management practices …Impediments to the Adoption of Modern Quality Management Practices (1992)Impediments to the Adoption o…Managing quality: the strategic and competitive edge (1989)Managing quality: the strateg…RESEARCH IN LOGISTICS SERVICE QUALITY: A SYSTEMATIC LITERATURE REVIEW (2019)RESEARCH IN LOGISTICS SERVICE…TQM implementation in 3PL organisations vs organisations with in-house logistics department (2018)TQM implementation in 3PL org…Measuring service quality in pharmaceutical supply chain – distributor’s perspective (2016)Measuring service quality in …Antecedents and consequences of logistics value: And empirical investigation in the Spanish market (2009)Antecedents and consequences …Quality management in logistics services: A comparison of practices between manufacturing companies and logistics firms in Australia (2008)Quality management in logisti…Performance gaps in the dyadic order fulfillment process (2006)Performance gaps in the dyadi…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Modelling uncertainty in sustainable integrated logistics using Fuzzy-TISM (2017)Assessment of logistics service quality dimensions: a qualitative approach (2021)Assessing the impact of sustainable logistics service quality on relationship quality: Survey-based evidence in Egypt (2022)Quality Planning and Analysis: From Product Development Through Usage (1982)Taguchi’s Quality Philosophy: Analysis and Commentary (1989)Juran's Quality Control Handbook (1990)Success factors, Weaknesses and myths concerning TQM implementation in Australia (1993)BARRIERS TO THE IMPLEMENTATION OF MANAGEMENT SYSTEMS: LESSONS FROM THE PAST (2000)ISO 9000 and performance of small tourism enterprises: a focus on Westons Cider Company (2000)Coefficient Alpha and the Internal Structure of Tests (1951)A Paradigm for Developing Better Measures of Marketing Constructs (1979)EQS : structural equations program manual (1989)ISO 9000 registration’s impact on sales and profitability (2002)Internalisation of ISO 9000 standards: the antecedent role of functionalist and institutionalist drivers and performance implications (2008)Shedding light on causation between ISO 9001 and improved business performance (2008)An Instrument for Measuring the Critical Factors of Quality Management (1989)The Modern Industrial Revolution, Exit, and the Failure of Internal Control Systems (1993)The Impact of Quality Management Practices on Performance and Competitive Advantage (1995)Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn (2000)LEAN AND GREEN? AN EMPIRICAL EXAMINATION OF THE RELATIONSHIP BETWEEN LEAN PRODUCTION AND ENVIRONMENTAL PERFORMANCE (2001)Contingency research in operations management practices (2008)Total quality control (1961)Quality, productivity, and competitive position (1982)The management and control of quality (1989)The Effects of Quality on Business Performance (1998)TQM practices and organizational performances of SMEs in Malaysia (2003)The path to excellence of the Portuguese organisations recognised by the EFQM model (2013)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review (2003)A Systematic Literature Review of Sustainable Packaging in Supply Chain Management (2022)A novel Aczel-Alsina triangular norm-based group decision-making approach under dual hesitant q-rung orthopair fuzzy context for parcel lockers’ location selection (2023)Enhancing Sustainable Supply Chain Management through Digital Transformation: A Comparative Case Study Analysis (2024)TQM as a management system consisting of values, techniques and tools (2000)Six sigma in small‐ and medium‐sized UK manufacturing enterprises (2005)Resilience and competitiveness of small and medium size enterprises: an empirical research (2011)ISO 9001 and supply chain quality in the USA (2018)Defining Quality (1993)Customer Satisfaction and Stock Prices: High Returns, Low Risk (2005)Relationship between innovativeness, quality, growth, profitability, and market value (2005)PRODUCT DEVELOPMENT: PAST RESEARCH, PRESENT FINDINGS, AND FUTURE DIRECTIONS (1995)Dynamic capabilities and strategic management (1997)The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)
this work references cited by second hop

References

  • 1992The machine that changed the world5,805 cited
  • 1989Managing quality: the strategic and competitive edge1,087 cited
  • 1997Does Implementing an Effective TQM Program Actually Improve Operating Performance? Empirical Evidence from Firms That Have Won Quality Awards842 cited
  • 1996Total quality management in SMEs551 cited
  • 1994Empirical Analysis of Quality Improvement in Manufacturing136 cited
  • 1992Quality management practices in Australian industry61 cited
  • 1992Impediments to the Adoption of Modern Quality Management Practices42 cited
  • 1997The change in quality practices in logistics: 1995 versus 199139 cited

Cited by

  • 2019RESEARCH IN LOGISTICS SERVICE QUALITY: A SYSTEMATIC LITERATURE REVIEW67 cited
  • 2009Antecedents and consequences of logistics value: And empirical investigation in the Spanish market54 cited
  • 2008Quality management in logistics services: A comparison of practices between manufacturing companies and logistics firms in Australia34 cited
  • 2016Measuring service quality in pharmaceutical supply chain – distributor’s perspective30 cited
  • 2006Performance gaps in the dyadic order fulfillment process24 cited
  • 2018TQM implementation in 3PL organisations vs organisations with in-house logistics department12 cited

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