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An Exploratory Study of Consumption Emotion in Services
16 references·5 citing·42 second hop
An Exploratory Study of Consumption Emotion in Services (2003)An Exploratory Study of Consumption Emoti…Advances in Consumer Research (2025)Advances in Consumer ResearchThe Role of Emotions in Marketing (1999)The Role of Emotions in Marke…Measuring Emotions in the Consumption Experience (1997)Measuring Emotions in the Con…River Magic: Extraordinary Experience and the Extended Service Encounter (1993)River Magic: Extraordinary Ex…Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…Advances in Consumer Research (1992)Advances in Consumer ResearchA Consumer Values Orientation for Materialism and Its Measurement: Scale Development and Validation (1992)A Consumer Values Orientation…The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction (1991)The Dimensionality of Consump…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…The laws of emotion. (1988)The laws of emotion.Product/Consumption-Based Affective Responses and Postpurchase Processes (1987)Product/Consumption-Based Aff…Assessing the Role of Emotions as Mediators of Consumer Responses to Advertising (1987)Assessing the Role of Emotion…Advances in Consumer Research (1983)Advances in Consumer ResearchFeeling and thinking: Preferences need no inferences. (1980)Feeling and thinking: Prefere…Emotion: A Psychoevolutionary Synthesis (1980)Emotion: A Psychoevolutionary…The Theory of Buyer Behavior (1971)The Theory of Buyer BehaviorExamining transaction-specific satisfaction and trust in Airbnb and hotels. An application of BERTopic and Zero-shot text classification (2023)Examining transaction-specifi…Consumers’ satisfaction with online group buying – an incentive strategy (2015)Consumers’ satisfaction with …Repurchase Behavior in the Performing Arts: Do Emotions Matter without Involvement? (2014)Repurchase Behavior in the Pe…Ontology-based context modeling for emotion recognition in an intelligent web (2012)Ontology-based context modeli…Adjusted expectations, satisfaction and loyalty development (2011)Adjusted expectations, satisf…The Principles of Psychology (1891)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A circumplex model of affect. 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References

  • 2025Advances in Consumer Research13,264 cited
  • 1980Feeling and thinking: Preferences need no inferences.8,070 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1992A Consumer Values Orientation for Materialism and Its Measurement: Scale Development and Validation3,378 cited
  • 1999The Role of Emotions in Marketing3,295 cited
  • 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
  • 1983Advances in Consumer Research2,879 cited
  • 1992Advances in Consumer Research2,863 cited
  • 1971The Theory of Buyer Behavior2,797 cited
  • 1993River Magic: Extraordinary Experience and the Extended Service Encounter2,572 cited
  • 1980Emotion: A Psychoevolutionary Synthesis2,487 cited
  • 1987Product/Consumption-Based Affective Responses and Postpurchase Processes2,464 cited
  • 1991The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction2,162 cited
  • 1997Measuring Emotions in the Consumption Experience1,970 cited
  • 1988The laws of emotion.1,880 cited
  • 1987Assessing the Role of Emotions as Mediators of Consumer Responses to Advertising

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1,636 cited

Cited by

  • 2012Ontology-based context modeling for emotion recognition in an intelligent web73 cited
  • 2014Repurchase Behavior in the Performing Arts: Do Emotions Matter without Involvement?36 cited
  • 2011Adjusted expectations, satisfaction and loyalty development32 cited
  • 2015Consumers’ satisfaction with online group buying – an incentive strategy18 cited
  • 2023Examining transaction-specific satisfaction and trust in Airbnb and hotels. An application of BERTopic and Zero-shot text classification16 cited