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A video method for empirically studying wait‐perception bias
16 references·7 citing·37 second hop
A video method for empirically studying wait‐perception bias (2006)A video method for empirically studying w…Behavior and development as a function of the total situation. (2005)Behavior and development as a…Service Management: Operations, Strategy, Information Technology (2003)Service Management: Operation…The Complexity of Optimal Queuing Network Control (1999)The Complexity of Optimal Que…The Effects of the Service Environment on Affect and Consumer Perception of Waiting Time: An Integrative Review and Research Propositions (1996)The Effects of the Service En…Waiting for Service: The Relationship between Delays and Evaluations of Service (1994)Waiting for Service: The Rela…The Nature and Origins of Mass Opinion. (1993)The Nature and Origins of Mas…Decisions with Multiple Objectives (1993)Decisions with Multiple Objec…The Nature and Origins of Mass Opinion (1992)The Nature and Origins of Mas…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…Prospect theory: An analysis of decision under risk (1988)Prospect theory: An analysis …OR Forum—Perspectives on Queues: Social Justice and the Psychology of Queueing (1987)OR Forum—Perspectives on Queu…Prospect Theory: An Analysis of Decision under Risk (1979)Prospect Theory: An Analysis …Foundations of Behavioral Research (1974)Foundations of Behavioral Res…The Quantitative Analysis of Social Problems. (1971)The Quantitative Analysis of …Manual of Child Psychology (1947)Manual of Child PsychologyDefining the 'field at a given time.' (1943)Defining the 'field at a give…Does getting along matter? Tourist-tourist rapport in guided group activities (2021)Does getting along matter? To…Testing Service Innovation: A Methodological Review of Video Experiments (2016)Testing Service Innovation: A…Environmental and quality practices: using a video method to explore their relationship with customer satisfaction in the hotel industry (2015)Environmental and quality pra…Comparisons of Perceptions and Behavior in Ticket Queues and Physical Queues (2015)Comparisons of Perceptions an…Inter-channel Effects in Multichannel Travel Services (2014)Inter-channel Effects in Mult…Self‐Service Operations at Retail Stores: The Role of Inter‐Customer Interactions (2012)Self‐Service Operations at Re…Editorial: Empirical elephants—Why multiple methods are essential to quality research in operations and supply chain management (2008)Editorial: Empirical elephant…Purposive Behavior in Animals and Men (1950)Automaticity of social behavior: Direct effects of trait construct and stereotype activation on action. (1996)Goal constructs in psychology: Structure, process, and content. 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References

  • 1979Prospect Theory: An Analysis of Decision under Risk48,459 cited
  • 1988Prospect theory: An analysis of decision under risk32,475 cited
  • 1992The Nature and Origins of Mass Opinion7,782 cited
  • 1974Foundations of Behavioral Research7,346 cited
  • 1993The Nature and Origins of Mass Opinion.5,169 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1993Decisions with Multiple Objectives4,434 cited
  • 2003Service Management: Operations, Strategy, Information Technology1,083 cited
  • 1943Defining the 'field at a given time.'1,018 cited
  • 1994Waiting for Service: The Relationship between Delays and Evaluations of Service947 cited
  • 1971The Quantitative Analysis of Social Problems.659 cited
  • 1947Manual of Child Psychology621 cited
  • 1996The Effects of the Service Environment on Affect and Consumer Perception of Waiting Time: An Integrative Review and Research Propositions512 cited
  • 2005Behavior and development as a function of the total situation.509 cited
  • 1999The Complexity of Optimal Queuing Network Control470 cited

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1987
OR Forum—Perspectives on Queues: Social Justice and the Psychology of Queueing
460 cited

Cited by

  • 2012Self‐Service Operations at Retail Stores: The Role of Inter‐Customer Interactions43 cited
  • 2008Editorial: Empirical elephants—Why multiple methods are essential to quality research in operations and supply chain management40 cited
  • 2015Environmental and quality practices: using a video method to explore their relationship with customer satisfaction in the hotel industry29 cited
  • 2021Does getting along matter? Tourist-tourist rapport in guided group activities24 cited
  • 2014Inter-channel Effects in Multichannel Travel Services22 cited
  • 2015Comparisons of Perceptions and Behavior in Ticket Queues and Physical Queues20 cited
  • 2016Testing Service Innovation: A Methodological Review of Video Experiments14 cited