Interaction episodes as engines of relationship changePaul H. Schurr, Laurids Hedaa, Jens Geersbro2007-11-09articleJournal of Business Research97 citationsclosedNo readable copy stored yet — this record is metadata only.Customer Service Quality and LoyaltyQuality and Supply ManagementBusiness Strategy and InnovationAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 97 citations exist upstream.References1973The Strength of Weak Ties1994The Commitment-Trust Theory of Relationship Marketing1969The social psychology of organizing1987Developing Buyer-Seller Relationships1954The critical incident technique.2007Critical Incident Technique1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents2004The Strength of Weak Ties You Can Trust: The Mediating Role of Trust in Effective Knowledge TransferCited by2017A process-based model of network capability development by a start-up firm2012Decoding network dynamics2009Complaint management expectations: An online laddering analysis of small versus large firms2010The Effect of Retailer Communication on Customer Advocacy: The Moderating Role of Trust2010The role of trust in buyer–seller conflict management2012The effects of buyer‐supplier relationships on buyer competitiveness2011The impact of degenerative episodes on the sponsorship B2B relationship: Implications for brand management2019Value co-destruction and its effects on value appropriation