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Joint Product Improvement by Client and Customer Support Center: The Role of Gain-Share Contracts in Coordination
16 references·12 citing·53 second hop
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References

  • 1982Moral Hazard in Teams4,992 cited
  • 2009Virtual Customer Environments: Testing a Model of Voluntary Participation in Value Co‐creation Activities907 cited
  • 2007The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research747 cited
  • 2003Portfolios of Control in Outsourced Software Development Projects621 cited
  • 1995Double-Sided Moral Hazard and the Nature of Share Contracts537 cited
  • 2009Customer Involvement in New Service Development: An Examination of Antecedents and Outcomes*433 cited
  • 2003Contracts in Offshore Software Development: An Empirical Analysis409 cited
  • 2008Explaining Variations in Client Extra Costs between Software Projects Offshored to India1387 cited
  • 2010Contracting for Collaborative Services237 cited
  • 2008Predictors of Formal Control Usage in IT Outsourcing Partnerships224 cited
  • 2008Business Familiarity as Risk Mitigation in Software Development Outsourcing Contracts1201 cited
  • 1998Sequential Investments and Options to Own183 cited
  • 2009An Empirical Analysis of Contract Structures in IT Outsourcing177 cited
  • 2007The Choice of Sourcing Mechanisms for Business Processes172 cited
  • 2010Research Commentary—Cooperation, Coordination, and Governance in Multisourcing: An Agenda for Analytical and Empirical Research

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147 cited
  • 1991Resolving Double Moral Hazard Problems with Buyout Agreements146 cited
  • Cited by

    • 2019The Role of Decision Rights in Codevelopment Initiatives34 cited
    • 2018Cooperation royalty contract design in research and development alliances: Help vs. knowledge-sharing34 cited
    • 2016Emergent Themes in the Interface Between Economics of Information Systems and Management of Technology31 cited
    • 2018Single-Sourcing Versus Multisourcing: The Roles of Output Verifiability on Task Modularity121 cited
    • 2020IT Outsourcing and Vendor Cost Improvement Strategies under Asymmetric Information18 cited
    • 2021The Power of Renegotiation and Monitoring in Software Outsourcing: Substitutes or Complements?17 cited
    • 2016Governance structure in IT outsourcing: a network perspective16 cited
    • 2015The Concept of Governance in IT Outsourcing: A Literature Review16 cited
    • 2020Collaborative product development: Managing supplier incentives for key component testing14 cited
    • 2022When does customer participation influence new product performance? The role of ambiguity and strategic collaboration13 cited
    • 2023Consumer self‐design and brand competition12 cited
    • 2023Spiritual leadership influence on employee creative service performance: a moderated mediation analysis11 cited