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ArticleA relationship perspective on IT outsourcing

Rajiv Kishore2003

Article2003

A relationship perspective on IT outsourcing

Rajiv Kishore · Ki-Chan Nam · Abhijit Chaudhury

236 citations·0/0 files stored·Communications of the ACM

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Outsourcing and Supply Chain Management Customer Service Quality and Loyalty Information Technology Governance and Strategy

Abstract

A longitudinal study at four companies provides valuable insights about the evolution of IT outsourcing relationships.

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References

1981The Economics of Organization: The Transaction Cost Approach 1997Transaction Cost Analysis: Past, Present, and Future Applications 1998An Empirical Investigation of Information Technology Sourcing Practices: Lessons from Experience1 2003Portfolios of Control in Outsourced Software Development Projects 1992Diffusion of Information Technology Outsourcing: Influence Sources and the Kodak Effect 1996The Value of Selective IT Sourcing 1999The role of trust in outsourced IS development projects 1996A two-level investigation of information systems outsourcing

Cited by

2010Factors influencing clients in the selection of offshore software outsourcing vendors: An exploratory study using a systematic literature review 2006An investigation of factors that influence the duration of IT outsourcing relationships 2006The Market's Perception of the Transactional Risks of Information Technology Outsourcing Announcements 2008Facilitating relational governance through service level agreements in IT outsourcing: An application of the commitment–trust theory 2006

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Details

Year2003

Typearticle

Published2003-12-01

VenueCommunications of the ACM

ISSN-L0001-0782

Languageen

Citations236

Files0 public / 0

ShelfOutsourcing and Supply Chain Management

Identifiers

doi10.1145/953460.953464

openalex_workW2051649050

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