Disability Inclusion Initiatives in the Hospitality Industry: An Exploratory Study of Industry Leaders

Valentini Kalargyrou · Anthony A. Volis

65 citations0/0 files storedJournal of Human Resources in Hospitality & Tourism

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Disability Education and Employment Disability Rights and Representation Employer Branding and e-HRM

Abstract

The present study seeks to identify hospitality leaders in disability inclusion and the related business practices, benefits, and challenges when proactively recruiting people with disabilities. Through a meta-synthesis approach, eight different hospitality companies were identified, and their experiences with disability inclusion are discussed. The findings from this study can be used to inform hospitality employers and human resource professionals about best practices surrounding the initiation of a disability inclusion plan and set a foundation for future academic research.

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1941Department of Labor 2008Overlooked and underutilized: People with disabilities are an untapped human resource 2008A Retrospective View of Corporate Diversity Training From 1964 to the Present 2011People with Disabilities 2006A national survey of consumer attitudes towards companies that hire people with disabilities 2007Public views on employment of people with intellectual disabilities 2006An exploration of HR policies and practices affecting the integration of persons with disabilities in the hotel industry in major Canadian tourism destinations 2014Gaining a Competitive Advantage with Disability Inclusion Initiatives

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2022Exploring diversity, equity, and inclusion in hospitality and tourism firms through the organizational justice and stakeholder theories 2018The impact of disability on guests’ perceptions of service quality delivery in the hospitality industry 2023Which should come first? Examining diversity, equity and inclusion 2018Diversity management: What are the leading hospitality and tourism companies reporting?2019

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