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Disability Inclusion Initiatives in the Hospitality Industry: An Exploratory Study of Industry Leaders

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2023Which should come first? Examining diversity, equity and inclusion

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2018Diversity management: What are the leading hospitality and tourism companies reporting?50 cited

2019Customer Service Evaluations of Employees With Disabilities: The Roles of Perceived Competence and Service Failure41 cited

2024The ecosystem of disability inclusion in hospitality and tourism organisations: an integrative review and research agenda40 cited

2020Disability employment in the hotel industry: Evidence from the employees’ perspective34 cited

2023Disability Employment in the Hospitality Industry: A Systematic Literature Review33 cited

2018Representations of hospitality at The Special Needs Hotel31 cited

2020Hiring People with Disabilities As a Csr Strategy in the Tourism Industry31 cited

2020Guests’ stereotyping and quality evaluations of service delivered by employees with disabilities: does service failure matter?28 cited

2021Employee perceptions of diversity management in the hospitality industry24 cited

2023The moments of truth: A qualitative exploration of service interactions between employees with disabilities in the food service industry, and their customers21 cited

2020The Emancipatory Approach in Hospitality Research on Employees With Disabilities: An Auto-Ethnographic Research Note20 cited

2024Inclusion of people with disability (PWD) in the tourism workforce: a critical discourse analysis of policies and plans19 cited

2024Disability inclusion in workplaces, firm performance, and reputation17 cited