Progress of quality management practices in Australian manufacturing firms

Daniel Indarto Prajogo

27 citations0/0 files storedThe TQM Journal

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Quality and Supply Management Quality and Management Systems Management Systems and Quality Improvement

Abstract

Purpose This paper aims to identify changes in quality management practices that occurred in Australian manufacturing firms between 1994 and 2001. Design/methodology/approach This study used two sets of data drawn from two separate surveys. The first survey was conducted in 1994 by the Australian Manufacturing Council (AMC) and the second survey was conducted in the early 2001 among the members of Australian Organisation for Quality (AOQ). After screening both data sets, 336 and 101 responses were usable for analysis using MANOVA. Findings In the year 2001, Australian manufacturing firms were investing less in training and development of employees, and saw themselves as needing to provide greater levels of leadership in pursuing best practice than in 1994. In addition, maintaining a high‐quality of working environment and managing customer relationships were considered far more important in 2001 than previously, and less emphasis was placed on the standardising and documenting of internal procedures. Finally, suppliers were increasingly involved in product development, suggesting a shift of competitive advantage from an internal focus into a supply‐chain orientation. Research limitations/implications The significant discrepancy in the sample size and the different populations of the two surveys are the major limitations in generalising the findings of this study. Practical implications The findings would be useful for practitioners who wish to track trends among Australian manufacturing firms and for those who want a benchmark against which to measure an individual firm's performance. Practitioners may also be interested in issues such as supplier involvement and documentation. Originality/value This study contributes new knowledge by assessing the trend of adoption of quality management practices in two separate cross‐sectional studies at two different times.

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References

1994Competing for the Future 1995Total quality management as competitive advantage: A review and empirical study 1989An Instrument for Measuring the Critical Factors of Quality Management 1994A framework for quality management research and an associated measurement instrument 1999The relationship between total quality management practices and operational performance 1994A THEORY OF QUALITY MANAGEMENT UNDERLYING THE DEMING MANAGEMENT METHOD 1997Success Factors for Integrating Suppliers into New Product Development 1999Involving Suppliers in New Product Development

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