Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Gap Analysis of College Student Satisfaction as a Measure of Professional Service Quality

2 references·16 citing·44 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
1989A Gap Analysis of Professional Service Quality1,123 cited

Cited by

2004Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education521 cited
2004Service quality in Higher Education using an enhanced SERVQUAL approach345 cited
1999Quality indicators in higher education ‐ comparing Hong Kong and China’s students133 cited
2006Postgraduate International Students from Asia: Factors Influencing Satisfaction94 cited
2015Predictors of Student Satisfaction with University Psychology Courses: A Review84 cited
2012Early career academic perceptions, attitudes and professional development activities: questioning the teaching and research gap to further academic development74 cited
2010MEASURING THE CUSTOMER PERCEIVED SERVICE QUALITY FOR LIFE INSURANCE SERVICES: AN EMPIRICAL INVESTIGATION70 cited
2018Investigating Determinants of Student Satisfaction in the First Year of College in a Public University in the State of Qatar65 cited
2010A proposed model for measuring service quality in secondary education59 cited
2012Using a Satisfaction Index to Compare Students’ Satisfaction During and After Higher Education Service Consumption59 cited
2008Managing the Customer Perceived Service Quality for Cellular Mobile Telephony: An Empirical Investigation

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

58 cited

2001Development of an Instrument to Assess Student Perceptions of the Quality of Pharmaceutical Education43 cited

2001An Examination of Students' Perceptions of Service Quality in Higher Education41 cited

2015Assessing antecedents and consequences of student satisfaction in higher education: evidence from Malaysia38 cited

1995Service quality in further education: An insight into management perceptions of service quality and those of the actual service provider36 cited

2012An Assessment of the Services Quality of Palestine Higher Education36 cited