Cockpit-Cabin Communication: I. A Tale of Two Cultures

Rebecca D. Chute · Earl L. Weiner

53 citations0/0 files storedInternational Journal of Aviation Psychology

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Team Dynamics and Performance Human-Automation Interaction and Safety Air Traffic Management and Optimization

Abstract

Several dramatic accidents have emphasized certain deficiencies in cockpit-cabin coordination and communication. There are historical, organizational, environmental, psychosocial, and regulatory factors that have led to misunderstandings, problematic attitudes, and suboptimal interactions between the cockpit and cabin crews. Our research indicates the basic problem is that these two crews represent two distinct and separate cultures and that this separation serves to inhibit satisfactory teamwork. A survey was conducted at two airlines to measure attitudes of cockpit and cabin crews concerning the effectiveness of their communications. This article includes recommendations for the improvement of communications across the two cultures.

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References

1988Human factors in aviation 1995Cockpit resource management 1996Human Factors on the Flight Deck

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2001Team Training in the Skies: Does Crew Resource Management (CRM) Training Work?2002An analysis of safety culture attitudes in a highly regulated environment 2001The effectiveness of training to change safety culture and attitudes within a highly regulated environment 2013The effects of Crew Resource Management (CRM) training on flight attendants' safety attitudes 2024European airline cockpit and cabin crew well-being during the COVID-19 lockdown: Does union satisfaction have a buffering effect on mental health, organizational dehumanization, medication use, and job insecurity?

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