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Organizational citizenship behaviour (OCB), TQM and performance at the maquiladora

16 references·16 citing·42 second hopsampled

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
1990Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors5,622 cited
1988Organizational Citizenship Behavior: The Good Soldier Syndrome.5,591 cited
1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
1993Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis3,864 cited
1995Total quality management as competitive advantage: A review and empirical study2,640 cited
1996The Management of Customer-Contact Service Employees: An Empirical Investigation1,920 cited
1994ORGANIZATIONAL CITIZENSHIP BEHAVIOR: CONSTRUCT REDEFINITION, MEASUREMENT, AND VALIDATION.1,747 cited
1995Total Quality Management: Empirical, Conceptual, and Practical Issues1,630 cited
1992Feeling good-doing good: A conceptual analysis of the mood at work-organizational spontaneity relationship.1,612 cited
1999The relationship between total quality management practices and operational performance1,532 cited
1995The Impact of Quality Management Practices on Performance and Competitive Advantage1,311 cited

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1997

Impact of Organizational Citizenship Behavior on Organizational Performance: A Review and Suggestion for Future Research

1,258 cited

1994Organizational Citizenship Behaviors and Sales Unit Effectiveness1,098 cited

1996Identification of the Critical Factors of TQM*1,023 cited

Cited by

2017Ambidextrous leadership, entrepreneurial orientation, and operational performance88 cited
2020The impact of organizational culture archetypes on quality performance and total quality management: the role of employee engagement and individual values79 cited
2010Retail service quality in context of CIS countries68 cited
2014Critical success factors of quality management practices among SMEs in the food processing industry in Malaysia67 cited
2017The QM evolution: Behavioral quality management as a firm’s strategic resource59 cited
2019Metacognition-based process improvement practices57 cited
2020Quality management theory development via meta-analysis54 cited
2019Understanding TQM implementation barriers involving construction companies in a difficult environment42 cited
2012Effects of perceived organisation support, employee engagement and organisation citizenship behaviour on quality performance38 cited
2012The Implementation of Corporate Social Responsibility (CSR) Programs and its Impact on Employee Organizational Citizenship Behavior34 cited
2021Impact of soft TQM practices on employee work role performance: role of innovative work behaviour and initiative climate32 cited
2011The Organizational Citizenship Behaviors and Organizational Commitments of Organizational Members Influences the Effects of Organizational Learning31 cited
2012The Impact of Organisational Culture on the Implementation of TQM: Empirical Study in the Iranian Oil Company30 cited
2014Interactive Relationship between Job Involvement, Job Satisfaction, Organisational Citizenship Behaviour, and Organizational Commitment in Nigerian Universities28 cited
2021TQM, employee outcomes and performance: the contingency effect of environmental uncertainty20 cited
2020The Effect of Organizational Citizenship Behavior on Job Satisfaction Mediated with Spiritual Leadership18 cited