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The Quality Of Service Of The Distance Education
16 references·2 citing·33 second hop
The Quality Of Service Of The Distance Education (2013)The Quality Of Service Of The Distance Ed…Marketing: An Introduction (2025)Marketing: An IntroductionService Management and Marketing (2011)Service Management and Market…Internationalisation of Services Brands: The Role of Leadership During the Internal Brand Building Process (2005)Internationalisation of Servi…How Does Distance Education Compare With Classroom Instruction? A Meta-Analysis of the Empirical Literature (2004)How Does Distance Education C…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…Measuring and managing service quality: integrating customer expectations (2001)Measuring and managing servic…Internationalization strategies for services (1999)Internationalization strategi…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Service Quality (1994)Service QualityReassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …Marketing Services: Competing Through Quality (1992)Marketing Services: Competing…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Communication and Control Processes in the Delivery of Service Quality (1988)Communication and Control Pro…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Quality Is Free: The Art of Making Quality Certain (1979)Quality Is Free: The Art of M…International students’ service quality evaluations towards Turkish universities (2020)International students’ servi…Preditores da aprendizagem e instrumentos de transferência de treinamento: um estudo com profissionais da saúde pública (2018)Preditores da aprendizagem e …The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)Evolving to a New Dominant Logic for Marketing (2003)Coefficient Alpha and the Internal Structure of Tests (1951)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)The Commitment-Trust Theory of Relationship Marketing (1994)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Measuring Service Quality: A Reexamination and Extension (1992)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Understanding Customer Experience Throughout the Customer Journey (2016)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Experimental and Quasi-Experimental Designs for Research (1963)Book Reviews: Statistical Methods for Meta-Analysis Larry V. Hedges and Ingram Olkin New York: Academic Press, 1985. xxii + 369 pp (1988)Seven Principles for Good Practice in Undergraduate Education (1989)The Impact of E-Learning in Medical Education (2006)Evaluation of Evidence-Based Practices in Online Learning: A Meta-Analysis and Review of Online Learning Studies (2009)The Effectiveness of Online and Blended Learning: A Meta-Analysis of the Empirical Literature (2013)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)E‐service quality: a model of virtual service quality dimensions (2003)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1996The Behavioral Consequences of Service Quality12,400 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,625 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,328 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,176 cited
  • 1979Quality Is Free: The Art of Making Quality Certain2,574 cited
  • 1992Marketing Services: Competing Through Quality2,178 cited
  • 1988Communication and Control Processes in the Delivery of Service Quality2,051 cited
  • 2004How Does Distance Education Compare With Classroom Instruction? A Meta-Analysis of the Empirical Literature1,869 cited
  • 2011Service Management and Marketing1,414 cited
  • 2025Marketing: An Introduction843 cited
  • 1994Service Quality591 cited
  • 2001Measuring and managing service quality: integrating customer expectations294 cited
  • 2005

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Internationalisation of Services Brands: The Role of Leadership During the Internal Brand Building Process
234 cited
  • 1999Internationalization strategies for services212 cited
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    • 2020International students’ service quality evaluations towards Turkish universities20 cited
    • 2018Preditores da aprendizagem e instrumentos de transferência de treinamento: um estudo com profissionais da saúde pública1 cited