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Using customer feedback in public transportation systems

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References

1996When Consumers Complain: A Path Analysis of the Key Antecedents of Consumer Complaint Response Estimates434 cited
2007An investigation of the relationship between public transport performance and destination satisfaction222 cited
2003A survey of customer satisfaction barometers: Some results from the transportation-communications sector152 cited
2009Complaining: A function of attitude, personality, and situation101 cited
2013Opportunities of Public Transport Experience Enhancements with Mobile Services and Urban Screens39 cited

Cited by

2018“Howya gettin’ on?” Investigating Public Transport Satisfaction Levels in Galway, Ireland9 cited
2015Evaluation of Dispatcher Requirements on Automated Customer Feedback in Public Transport8 cited

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