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Crisis: when does a molehill become a mountain?
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Crisis: when does a molehill become a mountain? (1997)Crisis: when does a molehill become a mou…A Model of Crisis Perception: A Theoretical and Empirical Analysis (1980)A Model of Crisis Perception:…Coordination to choreography: the evolution of humanitarian supply chains (2019)Coordination to choreography:…Service crisis recovery and firm performance: insights from information breach announcements (2017)Service crisis recovery and f…Responses Toward Corporate Crisis and Corporate Advertising (2014)Responses Toward Corporate Cr…Tourism crises and island destinations: Experiences in Penang, Malaysia (2012)Tourism crises and island des…Does corporate advertising work in a crisis? An examination of inoculation theory (2012)Does corporate advertising wo…Challenges in Teaching Crisis Management (2012)Challenges in Teaching Crisis…A Knowledge Management Process‐Based Approach to Support Corporate Crisis Management (2012)A Knowledge Management Proces…Crisis Readiness in Turkey and the United States (2010)Crisis Readiness in Turkey an…Tourism Crises and Marketing Recovery Strategies (2008)Tourism Crises and Marketing …Crisis management in pharmaceuticals: evidence from Greece (2008)Crisis management in pharmace…Japanese Tourism and the SARS Epidemic of 2003 (2006)Japanese Tourism and the SARS…Crisis Management: A Suggested Typology (2006)Crisis Management: A Suggeste…Heroes and Villains – Tour Operator and Media Response to Crisis: An Exploration of Press Handling Strategies by UK Adventure Tour Operators (2005)Heroes and Villains – Tour Op…Hazard or disaster: Tourism management for the inevitable in Northeast Victoria (2005)Hazard or disaster: Tourism m…A review of disaster and crisis (2003)A review of disaster and cris…Katherine, washed out one day, back on track the next: a post-mortem of a tourism disaster (2001)Katherine, washed out one day…Disaster management : a disaster manager's handbook (1992)Towards a framework for tourism disaster management (2001)The Web of Life (2004)Framework for creating sustainable tourism using systems thinking (2018)Biosecurity, crisis management, automation technologies and economic performance of travel, tourism and hospitality companies – A conceptual framework (2020)The impact of Serbian tourists' risk perception on their travel intentions during the COVID-19 pandemic (2021)General Systems Theory—The Skeleton of Science (1956)Reframing Crisis Management (1998)Marketing the competitive destination of the future (2000)Knowledge management and tourism recovery (de)marketing: the Christchurch earthquakes 2010–2011 (2014)Towards a post-conflict tourism recovery framework (2020)A thematic analysis of crisis management in tourism: A theoretical perspective (2021)What Is a Disaster: Perspectives on the Question (1999)The Qualitative Researcher's Companion (2002)Understanding accommodation managers’ crisis planning intention: An application of the theory of planned behaviour (2011)Assessing tourists' cognitive, emotional and behavioural reactions to an unethical destination incident (2015)Disaster collaboration in tourism: Motives, impediments and success factors (2016)Yin, Robert K., Case Study Research: Design and Methods, 2nd ed. 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References

  • 1980A Model of Crisis Perception: A Theoretical and Empirical Analysis424 cited

Cited by

  • 2001Katherine, washed out one day, back on track the next: a post-mortem of a tourism disaster295 cited
  • 2003A review of disaster and crisis254 cited
  • 2005Hazard or disaster: Tourism management for the inevitable in Northeast Victoria229 cited
  • 2006Crisis Management: A Suggested Typology190 cited
  • 2006Japanese Tourism and the SARS Epidemic of 2003176 cited
  • 2008Tourism Crises and Marketing Recovery Strategies172 cited
  • 2012Tourism crises and island destinations: Experiences in Penang, Malaysia126 cited
  • 2017Service crisis recovery and firm performance: insights from information breach announcements86 cited
  • 2012Challenges in Teaching Crisis Management81 cited
  • 2012A Knowledge Management Process‐Based Approach to Support Corporate Crisis Management39 cited
  • 2012Does corporate advertising work in a crisis? An examination of inoculation theory33 cited
  • 2019Coordination to choreography: the evolution of humanitarian supply chains31 cited
  • 2010Crisis Readiness in Turkey and the United States28 cited
  • 2014Responses Toward Corporate Crisis and Corporate Advertising

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20 cited
  • 2005Heroes and Villains – Tour Operator and Media Response to Crisis: An Exploration of Press Handling Strategies by UK Adventure Tour Operators20 cited
  • 2008Crisis management in pharmaceuticals: evidence from Greece19 cited