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Quality management practices in Indian service firms
16 references·2 citing·41 second hop
Quality management practices in Indian service firms (2005)Quality management practices in Indian se…Academy of Management Journal (2013)Academy of Management JournalThe relationship between total quality management practices and operational performance (1999)The relationship between tota…TQM impact on quality conformance and customer satisfaction: A causal model (1998)TQM impact on quality conform…Identification of the Critical Factors of TQM* (1996)Identification of the Critica…The Impact of Quality Management Practices on Performance and Competitive Advantage (1995)The Impact of Quality Managem…A Path Analytic Model of a Theory of Quality Management Underlying the Deming Management Method: Preliminary Empirical Findings* (1995)A Path Analytic Model of a Th…Process innovation: Reengineering work through information technology (1994)Process innovation: Reenginee…MODELS OF ORGANIZATION AND TOTAL QUALITY MANAGEMENT: A COMPARISON AND CRITICAL EVALUATION (1994)MODELS OF ORGANIZATION AND TO…MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT (1994)MANAGEMENT THEORY AND TOTAL Q…A THEORY OF QUALITY MANAGEMENT UNDERLYING THE DEMING MANAGEMENT METHOD (1994)A THEORY OF QUALITY MANAGEMEN…Process innovation: reengineering work through information technology (1993)Process innovation: reenginee…The empowerment of service workers: what, why, how, and when. (1992)The empowerment of service wo…ORGANIZATIONAL INFORMATION PROCESSING, COMPETITIVE RESPONSES, AND PERFORMANCE IN THE U.S. DOMESTIC AIRLINE INDUSTRY. (1991)ORGANIZATIONAL INFORMATION PR…The New Performance Challenge: Measuring Operations for World-Class Competition (1990)The New Performance Challenge…Benchmarking: the search for industry best practices that lead to superior performance (1989)Benchmarking: the search for …The Empowerment Process: Integrating Theory and Practice (1988)The Empowerment Process: Inte…Interpretive structural modeling for integrating quality management in manufacturing and service counterparts (2017)Interpretive structural model…NFLUENCE OF QUALITY PERFORMANCE ON CLIENTS’ PATRONAGE OF INDIGENOUS AND EXPATRIATE CONSTRUCTION CONTRACTORS IN NIGERIA (2010)NFLUENCE OF QUALITY PERFORMAN…What is total quality control the japanese way (1985)An Instrument for Measuring the Critical Factors of Quality Management (1989)A framework for quality management research and an associated measurement instrument (1994)Relationships between implementation of TQM, JIT, and TPM and manufacturing performance (2001)Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: An empirical study (2006)Firm's resilience to supply chain disruptions: Scale development and empirical examination (2014)Generalized expectancies for internal versus external control of reinforcement. 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AN EMPIRICAL EXAMINATION OF THE RELATIONSHIP BETWEEN LEAN PRODUCTION AND ENVIRONMENTAL PERFORMANCE (2001)Exploring the Locus of Profitable Pollution Reduction (2002)Total quality management as competitive advantage: A review and empirical study (1995)Lean manufacturing: context, practice bundles, and performance (2002)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)Relationships between operational practices and performance among early adopters of green supply chain management practices in Chinese manufacturing enterprises (2004)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)MANAGEMENT FASHION (1996)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)Defining and developing measures of lean production (2007)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Economic Institutions of Capitalism (1987)Organizational culture and leadership (1993)Survey research in operations management: a process‐based perspective (2002)Using partial least squares in operations management research: A practical guideline and summary of past research (2012)The Dynamic Capabilities of Firms: an Introduction (1994)Service Quality: A Measure of Information Systems Effectiveness (1995)Dynamic capabilities and strategic management (1997)The Capabilities of Market-Driven Organizations (1994)A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation1 (2000)DEFINING SUPPLY CHAIN MANAGEMENT (2001)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. 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References

  • 2013Academy of Management Journal5,028 cited
  • 1993Process innovation: reengineering work through information technology4,378 cited
  • 1988The Empowerment Process: Integrating Theory and Practice4,367 cited
  • 1994MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT1,651 cited
  • 1989Benchmarking: the search for industry best practices that lead to superior performance1,645 cited
  • 1999The relationship between total quality management practices and operational performance1,532 cited
  • 1995The Impact of Quality Management Practices on Performance and Competitive Advantage1,311 cited
  • 1992The empowerment of service workers: what, why, how, and when.1,244 cited
  • 1994A THEORY OF QUALITY MANAGEMENT UNDERLYING THE DEMING MANAGEMENT METHOD1,102 cited
  • 1996Identification of the Critical Factors of TQM*1,023 cited
  • 1998TQM impact on quality conformance and customer satisfaction: A causal model623 cited
  • 1994Process innovation: Reengineering work through information technology618 cited
  • 1991ORGANIZATIONAL INFORMATION PROCESSING, COMPETITIVE RESPONSES, AND PERFORMANCE IN THE U.S. DOMESTIC AIRLINE INDUSTRY.601 cited
  • 1990The New Performance Challenge: Measuring Operations for World-Class Competition594 cited

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  • 1995A Path Analytic Model of a Theory of Quality Management Underlying the Deming Management Method: Preliminary Empirical Findings*500 cited
  • 1994MODELS OF ORGANIZATION AND TOTAL QUALITY MANAGEMENT: A COMPARISON AND CRITICAL EVALUATION464 cited
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    • 2010NFLUENCE OF QUALITY PERFORMANCE ON CLIENTS’ PATRONAGE OF INDIGENOUS AND EXPATRIATE CONSTRUCTION CONTRACTORS IN NIGERIA30 cited
    • 2017Interpretive structural modeling for integrating quality management in manufacturing and service counterparts10 cited