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When we are onstage, we smile: The effects of emotional labor on employee work outcomes · Study

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ArticleWhen we are onstage, we smile: The effects of emotional labor on employee work outcomes

Kay Hei‐Lin Chu2011

Article2011

When we are onstage, we smile: The effects of emotional labor on employee work outcomes

Kay Hei‐Lin Chu · Melissa A. Baker · Suzanne K. Murrmann

177 citations·0/0 files stored·International Journal of Hospitality Management

No readable copy stored yet — this record is metadata only.

Emotional Labor in Professions Job Satisfaction and Organizational Behavior Employee Performance and Motivation

Abstract

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Citations in this library

Stored only when both papers are in the corpus — 177 citations exist upstream.

References

1988Structural equation modeling in practice: A review and recommended two-step approach.1988Development and validation of brief measures of positive and negative affect: The PANAS scales.1988Development and validation of brief measures of positive and negative affect: The PANAS scales.1956The Presentation of Self in Everyday Life.1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1981The measurement of experienced burnout 1977Handbook of Industrial and Organizational Psychology.1984Research in Organizational Behavior

Cited by

2020Dealing with customer incivility: The effects of managerial support on employee psychological well-being and quality-of-life 2020Antecedents and outcomes of emotional labour in hospitality and tourism: A meta-analysis 2018Transformational leadership and service recovery performance: The mediating effect of emotional labor and the influence of culture 2016Why is employees’ emotional intelligence important?2017Person–environment fit and its effects on employees’ emotions and self-rated/supervisor-rated performances 2021Experience, vulnerability, or overload? Emotional job demands as moderator in trajectories of emotional well-being and job satisfaction across the working lifespan.2020Exploring How Employee Sense of Brand Community Affects Their Attitudes and Behavior

Details

Year2011

Typearticle

Published2011-11-17

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations177

Files0 public / 0

ShelfEmotional Labor in Professions

Identifiers

doi10.1016/j.ijhm.2011.10.009

openalex_workW2056235162

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