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Stakeholder perspective on urban transport system service quality
16 references·13 citing·37 second hop
Stakeholder perspective on urban transport system service quality (2010)Stakeholder perspective on urban transpor…Understanding attitudes towards public transport and private car: A qualitative study (2007)Understanding attitudes towar…Tourism destination competitiveness: a quantitative approach (2004)Tourism destination competiti…The evaluation of airline service quality by fuzzy MCDM (2002)The evaluation of airline ser…A Brief Tutorial on the Development of Measures for Use in Survey Questionnaires (1998)A Brief Tutorial on the Devel…Structural Equation Modeling: Concepts, Issues, and Applications. (1996)Structural Equation Modeling:…A step-by-step approach to using the SAS system for factor analysis and structural equation modeling (1995)A step-by-step approach to us…Assessing Construct Validity in Organizational Research (1991)Assessing Construct Validity …Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…A Gap Analysis of Professional Service Quality (1989)A Gap Analysis of Professiona…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Review of Psychometric theory (2nd ed.). (1979)Review of Psychometric theory…Importance-Performance Analysis (1977)Importance-Performance Analys…The Application of Electronic Computers to Factor Analysis (1960)The Application of Electronic…Coefficient Alpha and the Internal Structure of Tests (1951)Coefficient Alpha and the Int…The role of perceptions and expectations for public transport satisfaction in Korean metropolitan areas (2025)The role of perceptions and e…Visioning future transport systems with an integrated robust and generative framework (2023)Visioning future transport sy…Multicriteria evaluation of the quality of service of informal public transport: An empirical evidence from Ibadan, Nigeria (2021)Multicriteria evaluation of t…Resilience of Informal Public Transport and Urban Land Governance in Ibadan, Nigeria (2020)Resilience of Informal Public…Public transport usage among university students: what to expect based on customer satisfaction survey (CSS) analysis (2020)Public transport usage among …Identifying priority attributes for improving Ulaanbaatar bus services using the analytic hierarchy process (2020)Identifying priority attribut…How to Study Perceived Quality in Public Transport (2017)How to Study Perceived Qualit…Using a Mixed Model to Evaluate Job Satisfaction in High-Tech Industries (2016)Using a Mixed Model to Evalua…Service quality evaluation of car rental industry in China (2013)Service quality evaluation of…Effects of price promotions on potential consumers of high-speed rail (2013)Effects of price promotions o…Educational Management (2013)Educational ManagementA hybrid fuzzy methodology to evaluate customer satisfaction in a public transportation system for Istanbul (2013)A hybrid fuzzy methodology to…Developing a revised QFD technique to meet the needs of multiple-customer groups: a case of public policy analysis (2012)Developing a revised QFD tech…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Organization and environment (1967)Structural Equations with Latent Variables. 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(2012)Reporting reliability, convergent and discriminant validity with structural equation modeling: A review and best-practice recommendations (2023)Measurement and prediction (1950)Intraclass correlations: Uses in assessing rater reliability. (1979)The Pittsburgh sleep quality index: A new instrument for psychiatric practice and research (1989)The theory of planned behavior (1991)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Principles and practice in reporting structural equation analyses. 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References

  • 1951Coefficient Alpha and the Internal Structure of Tests43,892 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1960The Application of Electronic Computers to Factor Analysis12,390 cited
  • 1979Review of Psychometric theory (2nd ed.).11,425 cited
  • 1996Structural Equation Modeling: Concepts, Issues, and Applications.6,812 cited
  • 1991Assessing Construct Validity in Organizational Research6,615 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1977Importance-Performance Analysis4,319 cited
  • 1998A Brief Tutorial on the Development of Measures for Use in Survey Questionnaires4,086 cited
  • 1995A step-by-step approach to using the SAS system for factor analysis and structural equation modeling3,359 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 2007Understanding attitudes towards public transport and private car: A qualitative study1,200 cited
  • 1989A Gap Analysis of Professional Service Quality1,123 cited
  • 2004Tourism destination competitiveness: a quantitative approach

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933 cited
  • 2002The evaluation of airline service quality by fuzzy MCDM890 cited
  • Cited by

    • 2016Using a Mixed Model to Evaluate Job Satisfaction in High-Tech Industries71 cited
    • 2013Service quality evaluation of car rental industry in China48 cited
    • 2013A hybrid fuzzy methodology to evaluate customer satisfaction in a public transportation system for Istanbul43 cited
    • 2013Educational Management30 cited
    • 2021Multicriteria evaluation of the quality of service of informal public transport: An empirical evidence from Ibadan, Nigeria25 cited
    • 2023Visioning future transport systems with an integrated robust and generative framework14 cited
    • 2017How to Study Perceived Quality in Public Transport12 cited
    • 2012Developing a revised QFD technique to meet the needs of multiple-customer groups: a case of public policy analysis11 cited
    • 2020Public transport usage among university students: what to expect based on customer satisfaction survey (CSS) analysis10 cited
    • 2013Effects of price promotions on potential consumers of high-speed rail9 cited
    • 2025The role of perceptions and expectations for public transport satisfaction in Korean metropolitan areas6 cited
    • 2020Identifying priority attributes for improving Ulaanbaatar bus services using the analytic hierarchy process6 cited
    • 2020Resilience of Informal Public Transport and Urban Land Governance in Ibadan, Nigeria4 cited