References

• 1987Applied Probability and Queues2,704 cited
• 1983The Single Server Queue844 cited
• 1984Single-server queues with impatient customers219 cited
• 1957Queuing with Impatient Customers and Ordered Service197 cited
• 1977Level Crossings in Point Processes Applied to Queues: Single-Server Case137 cited
• 1965General customer impatience in the queue GI/G/1114 cited
• 1977On up- and downcrossings114 cited
• 1999On the M(n)/M(n)/s queue with impatient calls113 cited
• 1998On queueing with customer impatience until the beginning of service99 cited
• 2001M/M/1 Queue with Impatient Customers of Higher Priority79 cited
• 1985A queueing system with impatient customers77 cited
• 1995Analysis of an M/G/1 queue with two types of impatient units74 cited
• 2008Level Crossing Methods in Stochastic Models71 cited
• 2017Level Crossing Methods in Stochastic Models56 cited
• 2000Busy period analysis for M/G/1 and G/M/1 type queues with restricted accessibility49 cited
• 1995Rejection rules in theM/G/1 queue48 cited