Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

The antecedents of relationship quality in Malaysia and New Zealand

16 references·16 citing·40 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
2002Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations21,666 cited
1983Culture's Consequences: International Differences in Work-Related Values.15,062 cited
1987Developing Buyer-Seller Relationships9,139 cited
2000Marketing management: analysis. planning. implementation and control6,649 cited
1963Towards an understanding of inequity.5,146 cited
1988The Confucius connection: From cultural roots to economic growth4,383 cited
1993Factors Affecting Trust in Market Research Relationships3,649 cited
1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,167 cited
1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis2,596 cited
2002Understanding Relationship Marketing Outcomes2,299 cited
2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis1,996 cited
1982An Investigation into the Determinants of Customer Satisfaction1,292 cited
1985Influences on Exchange Processes: Buyers' Preconceptions of a Seller's Trustworthiness and Bargaining Toughness

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,247 cited

1998Antecedents and consequences of trust and satisfaction in buyer‐seller relationships1,088 cited

Cited by

2015The Impact of Contractual Governance and Trust on EPC projects in Construction Supply Chain Performance67 cited
2013Service quality in automated teller machines: an empirical investigation66 cited
2018Customer satisfaction, Confucian dynamism, and long‐term oriented marketing relationship: A threefold empirical analysis62 cited
2016Development and validation of an instrument to measure online retailing ethics60 cited
2018An integrative approach to relationship marketing, customer value, and customer outcomes in the retail banking industry: a customer-based perspective from Turkey45 cited
2019Relationship Marketing and Repurchase Intention in Ghana’s Hospitality Industry: An Empirical Examination of Trust and Commitment45 cited
2017Consumers’ switching motivations and intention in the case of bank mergers: a cross-cultural study41 cited
2017Determinants of relationship quality and customer loyalty in retail banking41 cited
2019Antecedents and outcomes of relationship quality in casual dining restaurants41 cited
2016Should relationship quality be measured as a disaggregated or a composite construct?36 cited
2020Understanding electronic and face-to-face word-of-mouth influencers: an emerging market perspective30 cited
2018The perceived influence of relationship quality on brand loyalty29 cited
2015The impact of brand logo identification and brand logo benefit on Indonesian consumers’ relationship quality28 cited
2022Relationship quality and customer loyalty in the Tanzanian microfinance sector24 cited
2014Understanding online repeat purchase intentions: A relationship marketing perspective24 cited
2012Inter-relationships among focal dimensions in relationship quality: a quantitative and exploratory approach18 cited