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Customer relationship management information systems (CRM‐IS) and the realisation of moral agency
16 references·0 citing·37 second hop
Customer relationship management information systems (CRM‐IS) and the realisation of moral agency (2010)Customer relationship management informat…38. After Virtue: A Study in Moral Theory (2015)38. After Virtue: A Study in …In Search of Organizational Virtue in Business: Agents, Goods, Practices, Institutions and Environments (2006)In Search of Organizational V…An evaluation of divergent perspectives on customer relationship management: Towards a common understanding of an emerging phenomenon (2004)An evaluation of divergent pe…Using e-CRM for a unified view of the customer (2003)Using e-CRM for a unified vie…Understanding customer relationship management (CRM) (2003)Understanding customer relati…Strategic issues in customer relationship management (CRM) implementation (2003)Strategic issues in customer …The Loyalty Effect (2001)The Loyalty EffectRisk factors in enterprise-wide/ERP projects (2000)Risk factors in enterprise-wi…A model of ERP project implementation (2000)A model of ERP project implem…Morality: its nature and justification (1999)Morality: its nature and just…Morality (1998)MoralityDiversity in information systems action research methods (1998)Diversity in information syst…Interpretive case studies in IS research: nature and method (1995)Interpretive case studies in …Moral mazes: The world of corporate managers (1988)Moral mazes: The world of cor…WHAT IS COMPUTER ETHICS?* (1985)WHAT IS COMPUTER ETHICS?*After Virtue: A Study in Moral Theory (1984)After Virtue: A Study in Mora…Reengineering the Corporation (1993)Reengineering the corporation: A manifesto for business revolution (1993)Customer relationship management: Finding value drivers (2006)The New Industrial Engineering: Information Technology and Business Process Redesign (2011)Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM (2013)Firm Resources and Sustained Competitive Advantage (1991)Dynamic capabilities and strategic management (1997)Firm resources and sustained competitive advantage (2004)CRM: conceptualization and scale development (2005)Customer Engagement as a New Perspective in Customer Management (2010)Case Study Research: Design and Methods (1984)The Reflective Practitioner: How Professionals Think in Action (1985)Organizational Learning: A Theory of Action Perspective (1997)Networks of Action: Sustainable Health Information Systems Across Developing Countries1 (2004)Action Research is Similar to Design Science (2006)Living Lab: an open and citizen-centric approach for innovation (2009)THE DISCOVERY OF GROUNDED THEORY: STRATEGIES FOR QUALITATIVE RESEARCH. By Barney G. Glaser and Anselm L. Strauss. Chicago: Aldine Publishing Company, 1967. 271 pp. $6.75 (1968)Doing interpretive research (2006)The Nature of Theory in Information Systems1 (2006)Does Sample Size Matter in Qualitative Research?: A Review of Qualitative Interviews in is Research (2013)The Interpretation of Cultures (2017)Stories of Experience and Narrative Inquiry (1990)What Is Agency? (1998)The ethics of algorithms: Mapping the debate (2016)Bias in computer systems (1996)The Ethics of Big Data: Current and Foreseeable Issues in Biomedical Contexts (2015)ChatGPT: A comprehensive review on background, applications, key challenges, bias, ethics, limitations and future scope (2023)Critical Success Factors for Enterprise Resource Planning Implementation and Upgrade (2006)A Review of ERP Research: A Future Agenda for Accounting Information Systems (2011)Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)Affective commitment to the organization: The contribution of perceived organizational support. (2001)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Political power beyond the State: problematics of government (2010)Principles alone cannot guarantee ethical AI (2019)Institutional Logics and the Historical Contingency of Power in Organizations: Executive Succession in the Higher Education Publishing Industry, 1958– 1990 (1999)Emotional Labor and Burnout: Comparing Two Perspectives of “People Work” (2002)Institutional Complexity and Organizational Responses (2011)
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References

  • 1995Interpretive case studies in IS research: nature and method3,834 cited
  • 1984After Virtue: A Study in Moral Theory3,601 cited
  • 201538. After Virtue: A Study in Moral Theory3,349 cited
  • 2001The Loyalty Effect1,408 cited
  • 1988Moral mazes: The world of corporate managers1,304 cited
  • 2003Understanding customer relationship management (CRM)1,260 cited
  • 1985WHAT IS COMPUTER ETHICS?*869 cited
  • 1998Diversity in information systems action research methods689 cited
  • 2004An evaluation of divergent perspectives on customer relationship management: Towards a common understanding of an emerging phenomenon680 cited
  • 2000A model of ERP project implementation512 cited
  • 2000Risk factors in enterprise-wide/ERP projects491 cited
  • 2003Strategic issues in customer relationship management (CRM) implementation308 cited
  • 1999Morality: its nature and justification305 cited
  • 2006In Search of Organizational Virtue in Business: Agents, Goods, Practices, Institutions and Environments283 cited
  • 2003Using e-CRM for a unified view of the customer239 cited
  • 1998

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Morality
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