A component process theorem of job satisfaction

Abstract

Total quality management (TQM) and management by objectives (MBO) are underpinned by the same three processes – participation in decision making, goal setting and objective feedback. Research on the effectiveness of management by objectives is used as a foundation for evaluating the influence of each component process on job satisfaction. Job satisfaction gains are predicted from the theories that underpin each process. Evidence on each component process supports these predictions. When all three processes in combination are used with top management commitment to programme implementation, the gain in job satisfaction should be greater than the gain when any one process is used by itself, but less than the sum of the independent effects of all three processes.

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