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The impact of IS sourcing type on service quality and maintenance efforts · Study

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ArticleThe impact of IS sourcing type on service quality and maintenance efforts

Joo-Yeon Park2004

Article2004

The impact of IS sourcing type on service quality and maintenance efforts

Joo-Yeon Park · Joon S. Kim

48 citations·0/0 files stored·Information & Management

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Outsourcing and Supply Chain Management Software Engineering Techniques and Practices Information Systems Education and Curriculum Development

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References

1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research 1995Service Quality: A Measure of Information Systems Effectiveness 1992Determinants of Information Technology Outsourcing: A Cross-Sectional Analysis 1994Information systems outsourcing: Myths, metaphors and realities 1996The Risks of Outsourcing IT 1996The Value of Selective IT Sourcing 1997Pragmatic Perspectives on the Measurement of Information Systems Service Quality1 1993TOWARD AN ORGANIZATIONAL BEHAVIOR OF CONTRACT LABORERS: THEIR PSYCHOLOGICAL INVOLVEMENT AND EFFECTS ON EMPLOYEE CO-WORKERS.

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2009Resolving Difference Score Issues in Information Systems Research1 2017Review of the Empirical Business Services Sourcing Literature: An Update and Future Directions 2013How supervisors' reminders relate to subordinates' absorption and creativity 2012Confirmatory factor analysis of service quality dimensions within mobile telephony industry in Ghana 2008Business service sourcing: a literature review and agenda for future research

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Year2004

Typearticle

Published2004-11-08

VenueInformation & Management

ISSN-L0378-7206

Languageen

Citations48

Files0 public / 0

ShelfOutsourcing and Supply Chain Management

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doi10.1016/j.im.2003.08.005

openalex_workW2058042072

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