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The impact of IS sourcing type on service quality and maintenance efforts
16 references·12 citing·43 second hop
The impact of IS sourcing type on service quality and maintenance efforts (2004)The impact of IS sourcing type on service…Assessing the risk of IT outsourcing (2002)Assessing the risk of IT outs…Work Outcomes and Job Design for Contract Versus Permanent Information Systems Professionals On Software Development Teams1, 2 (2001)Work Outcomes and Job Design …The Hidden Costs of IT Outsourcing (2001)The Hidden Costs of IT Outsou…The myths and realities of information technology insourcing (2000)The myths and realities of in…Developing a framework for analyzing IS sourcing (2000)Developing a framework for an…Information Systems Outsourcing: A Study of Pre-Event Firm Characteristics (1998)Information Systems Outsourci…Pragmatic Perspectives on the Measurement of Information Systems Service Quality1 (1997)Pragmatic Perspectives on the…The Value of Selective IT Sourcing (1996)The Value of Selective IT Sou…The Risks of Outsourcing IT (1996)The Risks of Outsourcing ITEmployment outsourcing in information systems (1996)Employment outsourcing in inf…Service Quality: A Measure of Information Systems Effectiveness (1995)Service Quality: A Measure of…A dialectic view of information systems outsourcing: Pros and cons (1995)A dialectic view of informati…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …Information systems outsourcing: Myths, metaphors and realities (1994)Information systems outsourci…TOWARD AN ORGANIZATIONAL BEHAVIOR OF CONTRACT LABORERS: THEIR PSYCHOLOGICAL INVOLVEMENT AND EFFECTS ON EMPLOYEE CO-WORKERS. (1993)TOWARD AN ORGANIZATIONAL BEHA…Determinants of Information Technology Outsourcing: A Cross-Sectional Analysis (1992)Determinants of Information T…Review of the Empirical Business Services Sourcing Literature: An Update and Future Directions (2017)Review of the Empirical Busin…IT outsourcing management in Poland – trends and performance (2016)IT outsourcing management in …Effects of outsourced service providers’ experiences on perceived service quality (2016)Effects of outsourced service…How supervisors' reminders relate to subordinates' absorption and creativity (2013)How supervisors' reminders re…Risks and Benefits of Outsourcing Hotel Operations: A Comparison between Scotland and Taiwan (2012)Risks and Benefits of Outsour…Knowledge kanban system for virtual research and development (2012)Knowledge kanban system for v…Confirmatory factor analysis of service quality dimensions within mobile telephony industry in Ghana (2012)Confirmatory factor analysis …Deciding the level of information systems outsourcing (2011)Deciding the level of informa…Client Communication Practices in Managing Relationships with Offshore Vendors of Software Testing Services (2010)Client Communication Practice…Resolving Difference Score Issues in Information Systems Research1 (2009)Resolving Difference Score Is…Business service sourcing: a literature review and agenda for future research (2008)Business service sourcing: a …The Impact of Outsourcing Strategies on Information Systems Capabilities in the Hotel Industry (2007)The Impact of Outsourcing Str…Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Supplier Switching Costs and Vertical Integration in the Automobile Industry (1982)Corporate Finance and Corporate Governance (1988)Perceived Service Quality and User Satisfaction with the Information Services Function (1994)The Contribution of Shared Knowledge to IS Group Performance1 (1996)From the Vendor’s Perspective: Exploring the Value Proposition in Information Technology Outsourcing1, 2 (2003)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Measuring web-based service quality (2002)The relationship of e-Learner’s self-regulatory efficacy and perception of e-Learning environmental quality (2007)The validity of the SERVQUAL and SERVPERF scales (2007)The Nature of the Firm (1937)The Economic Institutions of Capitalism (1987)Agency Theory: An Assessment and Review (1989)Flexible employment contracts, the psychological contract and employee outcomes: an analysis and review of the evidence (2004)Careers: Mobility, Embeddedness, and Success (2007)Measuring trust in organisational research: Review and recommendations (2011)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)Quality, satisfaction and behavioral intentions (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Diffusion of Information Technology Outsourcing: Influence Sources and the Kodak Effect (1992)The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functions (1996)Information systems outsourcing: A literature analysis (2006)Motives for establishing shared service centers in public administrations (2006)An Introduction to a Permutation Based Procedure for Multi-Group PLS Analysis: Results of Tests of Differences on Simulated Data and a Cross Cultural Analysis of the Sourcing of Information System Services Between Germany and the USA (2009)Coefficient Alpha and the Internal Structure of Tests (1951)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)Validation Guidelines for IS Positivist Research (2004)The role of trust in outsourced IS development projects (1999)Bringing Together Strategic Outsourcing and Corporate Strategy: (2003)A review of the IT outsourcing literature: Insights for practice (2009)Production and Transaction Economies and IS Outsourcing: A Study of the U. S. Banking Industry1 (1998)Dimensions of Information Systems Success (1999)Technology and Institutions: What Can Research on Information Technology and Research on Organizations Learn from Each Other?1 (2001)Interorganizational cost management and relational context (2003)IT Outsourcing Strategies: Universalistic, Contingency, and Configurational Explanations of Success (2004)The Maturation of Offshore Sourcing of Information Technology Work (2007)Explaining Variations in Client Extra Costs between Software Projects Offshored to India1 (2008)A Review of the it Outsourcing Empirical Literature and Future Research Directions (2010)
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References

  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 1995Service Quality: A Measure of Information Systems Effectiveness1,765 cited
  • 1992Determinants of Information Technology Outsourcing: A Cross-Sectional Analysis739 cited
  • 1994Information systems outsourcing: Myths, metaphors and realities666 cited
  • 1996The Risks of Outsourcing IT624 cited
  • 1996The Value of Selective IT Sourcing566 cited
  • 1997Pragmatic Perspectives on the Measurement of Information Systems Service Quality1446 cited
  • 1993TOWARD AN ORGANIZATIONAL BEHAVIOR OF CONTRACT LABORERS: THEIR PSYCHOLOGICAL INVOLVEMENT AND EFFECTS ON EMPLOYEE CO-WORKERS.426 cited
  • 2001The Hidden Costs of IT Outsourcing403 cited
  • 2000The myths and realities of information technology insourcing348 cited
  • 2001Work Outcomes and Job Design for Contract Versus Permanent Information Systems Professionals On Software Development Teams1, 2296 cited
  • 1998Information Systems Outsourcing: A Study of Pre-Event Firm Characteristics267 cited
  • 1996Employment outsourcing in information systems254 cited
  • 2002Assessing the risk of IT outsourcing222 cited
  • 1995A dialectic view of information systems outsourcing: Pros and cons

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135 cited
  • 2000Developing a framework for analyzing IS sourcing111 cited
  • Cited by

    • 2009Resolving Difference Score Issues in Information Systems Research176 cited
    • 2017Review of the Empirical Business Services Sourcing Literature: An Update and Future Directions46 cited
    • 2013How supervisors' reminders relate to subordinates' absorption and creativity42 cited
    • 2012Confirmatory factor analysis of service quality dimensions within mobile telephony industry in Ghana32 cited
    • 2008Business service sourcing: a literature review and agenda for future research30 cited
    • 2011Deciding the level of information systems outsourcing29 cited
    • 2016Effects of outsourced service providers’ experiences on perceived service quality28 cited
    • 2007The Impact of Outsourcing Strategies on Information Systems Capabilities in the Hotel Industry25 cited
    • 2012Risks and Benefits of Outsourcing Hotel Operations: A Comparison between Scotland and Taiwan23 cited
    • 2012Knowledge kanban system for virtual research and development21 cited
    • 2010Client Communication Practices in Managing Relationships with Offshore Vendors of Software Testing Services21 cited
    • 2016IT outsourcing management in Poland – trends and performance17 cited