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Training and Development Roles and Structures in European Call Centers: The Influence of Strategic Choice, Institutional and Coevolutionary Processes
16 references·2 citing·48 second hop
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References

  • 2004The iron cage revisited institutional isomorphism and collective rationality in organizational fields25,805 cited
  • 1983The Iron Caged Revisited : Institutional Isomorphism and Collective Rationality in Organizational Fields9,047 cited
  • 2015Critical Discourse Analysis5,431 cited
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  • 1999Organizational Legitimacy Under Conditions of Complexity: The Case of the Multinational Enterprise2,426 cited
  • 1999Organizational Legitimacy under Conditions of Complexity: The Case of the Multinational Enterprise1,550 cited
  • 2002MANAGING CUSTOMER SERVICES: HUMAN RESOURCE PRACTICES, QUIT RATES, AND SALES GROWTH.1,414 cited
  • 1990Champions of Technological Innovation1,409 cited
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  • 2007Institutional theory and MNC subsidiary HRM practices: evidence from a three-country study331 cited
  • 2004Critical Discourse Analysis255 cited
  • 2007Linking rewards to commitment: an empirical investigation of four UK call centres232 cited
  • 2004Power, Innovation and Problem‐Solving: The Personnel Managers’ Three Steps to Heaven?202 cited
  • 2009The Globalization of Service Work: Comparative Institutional Perspectives on Call Centers157 cited

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  • 2002Paying the piper: choice and constraint in changing HR functional roles157 cited
  • 2007Uncovering competitive and institutional drivers of HRM practices in multinational corporations149 cited
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    • 2014Revisión del concepto de desarrollo estratégico del recurso humano desde el análisis de la literatura9 cited
    • 2018Influence of Human Resource Development (HRD) Practices on Organizational Effectiveness: The Role of Employee Competencies7 cited