Total quality management: an examination of the writings from a UK perspective

Abstract

Uses the three quality dimensions of: systems; tools and techniques; and people, analyses the contribution of UK writers to the development of the body of knowledge known as total quality management (TQM). From examination of a range of source material (e.g. books, papers, postgraduate theses, and articles) it is clear that quality and TQM, within the UK, is still a subject of research and reporting. Those papers written by the academic fraternity tend to focus on the systems, and tools and techniques dimensions, whilst the more journalistic papers show a preference for people‐related issues. The examination reveals that the contribution of UK writers presents a rich and broad picture of TQM, however, a truly integrated view is not provided.

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