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Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

B.G. Dale · Study

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B.G. Dale

105 works· latest 2015· 5 institutionscluster: provisional

h-index53

i10101

Citations7,652

Works here105

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Most cited in this library

Service quality and e‐commerce: an exploratory analysis2001 · 486 citations
Business process management: a review and evaluation1998 · 437 citations
Total quality management: origins and evolution of the term1998 · 281 citations
The Buyer‐Supplier Relationship in Total Quality Management1989 · 182 citations
A study of total productive maintenance implementation2001 · 179 citations

Works

60 shown

Quality Management Systems

Wiley Encyclopedia of Management·2015·1 author·other

148citations

The Six Sigma improvement approach: a transnational comparison

International Journal of Production Research·2008·4 authors

67citations

Self-Assessment Against Business Excellence Models: A Critiqueand Perspective

Total Quality Management & Business Excellence·2006·4 authors

81citations

Quality Management: The New Challenges

Total Quality Management & Business Excellence·2006·4 authors

39citations

Quality and risk management: what are the key issues?

The TQM Journal·2006·5 authors

136citations

A comparison of five modern improvement approaches

International Journal of Productivity and Quality Management·2006·3 authors

28citations

A management control perspective of quality management

International Journal of Quality & Reliability Management·2006·3 authors

20citations

Service improvement in a sports environment: a study of spectator attendance

Managing Service Quality·2005·3 authors

52citations

Perceptions about the ISO 9000 (2000) quality system standard revision and its value: the Dutch experience

International Journal of Quality & Reliability Management·2005·3 authors

106citations

Self-Assessment Methodology: The Route to Business Excellence

Quality Management Journal·2003·3 authors

56citations

European quality challenges for the new millennium

Measuring Business Excellence·2002·1 author

22citations

E‐commerce processes: a study of criticality

Industrial Management & Data Systems·2002·1 author

63citations

A study of the purchasing management system with respect to total quality management

Industrial Marketing Management·2002·3 authors

43citations

An examination of the ISO 9001:2000 standard and its influence on the integration of management systems

Production Planning & Control·2002·2 authors

92citations

Integrated management systems: a model based on a total quality approach

Managing Service Quality·2001·2 authors·Open access

82citations

The ISO 9000 series as a tool for organisational change

Business Process Management Journal·2001·3 authors·Open access

42citations

A study of total productive maintenance implementation

Journal of Quality in Maintenance Engineering·2001·2 authors

179citations

Fad, fashion and fit: An examination of quality circles, business process re-engineering and statistical process control

International Journal of Production Economics·2001·2 authors

55citations

Supplier quality and reliability assurance practices in the Spanish auto components industry: a study of implementation issues

European Journal of Purchasing & Supply Management·2001·2 authors

36citations

Total quality management and theory: An exploratory study of contribution

Total Quality Management·2001·4 authors

110citations

Set‐up time reduction and mistake proofing methods: an examination in precision component manufacturing

The TQM Journal·2001·2 authors

39citations

B2b, old economy businesses and the role of quality

Measuring Business Excellence·2001·3 authors

14citations

Service quality and e‐commerce: an exploratory analysis

Managing Service Quality·2001·2 authors

486citations

A proposed model of TQM implementation based on an empirical study of Malaysian industry

International Journal of Quality & Reliability Management·2001·3 authors

153citations

Self-assessment of excellence: An application of the evidential reasoning approach

International Journal of Production Research·2001·3 authors

93citations

A New Modeling Framework for Organizational Self-Assessment: Development and Application

Quality Management Journal·2001·3 authors

51citations

ISO 9000 series registration to business excellence: the migratory path

Business Process Management Journal·2000·2 authors

72citations

Quality is dead in Europe – long live excellence ‐ true or false?

Measuring Business Excellence·2000·3 authors

102citations

Management system standards: The key integration issues

Proceedings of the Institution of Mechanical Engineers Part B Journal of Engineering Manufacture·2000·2 authors

55citations

Marginalisation of quality: is there a case to answer?

The TQM Journal·2000·2 authors

47citations

Self-assessment using the business excellence model: A study of practice and process

International Journal of Production Economics·2000·2 authors

171citations

ISO 9000 Series and Excellence Models: Fad to Fashion to Fit

Journal of General Management·2000·2 authors

45citations

Business improvement through quality management systems

Management Decision·2000·2 authors

71citations

Lean production: A study of application in a traditional manufacturing environment

Production Planning & Control·2000·2 authors

175citations

Total Quality Management: Is it a Fad, Fashion, or Fit?

Quality Management Journal·2000·2 authors

60citations

Quality costing: a management review

International Journal of Management Reviews·1999·2 authors

56citations

Business process re‐engineering to total quality management

Business Process Management Journal·1999·2 authors

20citations

Total Quality Management Blueprint

·1999·2 authors

35citations

Models of Management System Standards: A Review of the Integration Issues

International Journal of Management Reviews·1999·2 authors

49citations

TQM in public organisations: an examination of the issues

Managing Service Quality·1999·3 authors

53citations

Total quality management and information technologies: an exploration of the issues

International Journal of Quality & Reliability Management·1999·3 authors

61citations

New product design and development: a generic model

The TQM Journal·1999·6 authors

54citations

Integrated management systems: an examination of the concept and theory

The TQM Journal·1999·2 authors

178citations

TQM and business innovation

European Journal of Innovation Management·1999·3 authors·Open access

102citations

The relevance of total quality management in the food supply and distribution industry: a study

British Food Journal·1999·2 authors

21citations

Measuring Business Excellence·1999·2 authors

152citations

Attitudes to self-assessment and quality awards: A study in small and medium-sized companies

Total Quality Management·1998·2 authors

87citations

Total quality management: origins and evolution of the term

The TQM Journal·1998·3 authors·Open access

281citations

Business process management: a review and evaluation

Business Process Management Journal·1998·2 authors

437citations

Policy deployment: an examination of the theory

International Journal of Quality & Reliability Management·1998·2 authors

73citations

System integration: the views and activities of certification bodies

The TQM Journal·1998·2 authors

57citations

The management and organisational context of new product development: Diagnosis and self-assessment

International Journal of Production Economics·1998·6 authors

26citations

The impact of total quality management on the purchasing function: Influences and implications

European Journal of Purchasing & Supply Management·1998·2 authors

24citations

Managing Business Improvement and Quality: Implementing Key Tools and Techniques

·1998·2 authors·book

93citations

The use of quality tools and techniques in product introduction: an assessment methodology

The TQM Journal·1998·5 authors

51citations

Quality Costing: An Examination of Knowledge, Attitudes, and Perceptions

Quality Management Journal·1998·2 authors

54citations

Total Quality Management and Company Characteristics: An Examination

Quality Management Journal·1998·3 authors

48citations

Total quality management adoption: revisiting the levels

The TQM Journal·1997·2 authors

109citations

ISO 9000 series registration to total quality management: the transformation journey

International Journal of Quality Science·1997·2 authors

79citations

Spectrum of quality management implementation grid: development and use

Managing Service Quality·1997·1 author

25citations