A New Modeling Framework for Organizational Self-Assessment: Development and Application

C. H. R. Siow · Jianbo Yang · B.G. Dale

51 citations0/0 files storedQuality Management Journal

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Multi-Criteria Decision Making Quality and Management Systems Management Systems and Quality Improvement

Abstract

This paper reports the development of a multiple-attribute decision-making (MADM) modeling framework and methodology for application to the scoring process against the criteria of the European Foundation for Quality Management (EFQM) Model for Excellence. The MADM model is based on the evidential reasoning approach with the focus of the initial development and application on the people management enabler. The model has been tested with real data from two award application documents from an electricity distribution utility. The scores achieved using the methodology have proven the validity and reliability of the model.

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References

1981Multiple Attribute Decision Making 1962International Journal of Production Research 1994An evidential reasoning approach for multiple-attribute decision making with uncertainty 2001Rule and utility based evidential reasoning approach for multiattribute decision analysis under uncertainties 1994A general multi-level evaluation process for hybrid MADM with uncertainty 2012Assessing Business Excellence 1972Analytical decision-making in engineering design 1997Total quality management adoption: revisiting the levels

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2020Self-Assessment in Exploring EFL Students’ Speaking Skill 2005Intelligent decision system based on the evidential reasoning approach and its applications 2005Intelligent decision system and its application in business innovation self assessment 2003A decision model for self‐assessment of business process based on the EFQM excellence model 2012A Model for Decision Making with Missing, Imprecise, and Uncertain Evaluations of Multiple Criteria

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