Self-Assessment Methodology: The Route to Business Excellence

Aiman Magde Abdallah Ahmed · Jianbo Yang · B.G. Dale

56 citations0/0 files storedQuality Management Journal

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Multi-Criteria Decision Making Quality and Management Systems Management Systems and Quality Improvement

Abstract

In recent years, there has been an increasing interest in the area of organizational self-assessment and an increasing number of companies have used the European Foundation for Quality Management (EFQM) business excellence model as the template for testing different business strategies as well as for measuring performance. There is little evidence of any methodology, however, that can help organizations link the areas for improvement identified from the assessment to their business' action plans at strategic, tactical, and operational levels. This article discusses these problems and puts forward a solution by describing the use of multiple criteria decision-making (MCDM) and the evidential reasoning approach (ER) in the self-assessment process. It is argued that the intelligent decision system (IDS) being developed can be used to improve bow the self-assessment process is carried out and provide accurate and fast scoring for a company.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 56 citations exist upstream.

References

1978The New Science of Management Decision 1994An evidential reasoning approach for multiple-attribute decision making with uncertainty 2001Rule and utility based evidential reasoning approach for multiattribute decision analysis under uncertainties 1998Total Quality Development 1993Total Quality Management: The Route to Improving Performance 1994A general multi-level evaluation process for hybrid MADM with uncertainty 2000Self-assessment using the business excellence model: A study of practice and process 1997Total quality management adoption: revisiting the levels

Cited by

2020Sustainability of a university’s quality system: adaptation of the EFQM excellence model 2008Self-assessment exercises: A comparison between a private sector organisation and higher education institutions 2007EFQM model self‐assessment using a questionnaire approach in university administrative services 2004Managing the transition phases in the TQM journey: a system dynamics approach

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.