Article1999

Total quality management and information technologies: an exploration of the issues

Frank W. Dewhurst · Ángel Rafael Martínez Lorente · B.G. Dale

61 citations0/0 files storedInternational Journal of Quality & Reliability Management

No readable copy stored yet — this record is metadata only.

Quality and Supply Management Quality and Management Systems Management Systems and Quality Improvement

Abstract

Presents a complete and comprehensive review of the literature concerning the relationship between information technologies (IT) and total quality management (TQM) and examines the key issues. The examination is made against a number of dimensions of TQM including customer and supplier relationships, workforce management, process flow management and quality data and reporting. Issues concerning the impact that IT is having on these TQM dimensions are highlighted and future potential issues are raised.

Citations in this library

Stored only when both papers are in the corpus — 61 citations exist upstream.

References

1997Information technology as competitive advantage: the role of human, business, and technology resources 1989An Instrument for Measuring the Critical Factors of Quality Management 1994A framework for quality management research and an associated measurement instrument 1996Development and Validation of TQM Implementation Constructs 1988The Control Revolution: Technological and Economic Origins of the Information Society 1998The four faces of mass customization.1996The Internet and International Marketing 1995Business Value of Information Technology: A Study of Electronic Data Interchange

Cited by

2020Research model for measuring the impact of customer relationship management (CRM) on performance indicators 2020Quality management theory development via meta-analysis 2012Information technology‐enabled quality performance: an exploratory study 2005Improving the pharmaceutical supply chain 2023Investigating the relationship between supply chain finance and supply chain collaborative factors 2012Six Sigma and leadership: some observations and agenda for future research

Imported from OpenAlex (CC0) — nothing here is generated.