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The development of an e-travel service quality scale · Study

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ArticleThe development of an e-travel service quality scale

Chaang-Iuan Ho2007

Article2007

The development of an e-travel service quality scale

Chaang-Iuan Ho · Yi-Ling Lee

479 citations·0/0 files stored·Tourism Management

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Customer Service Quality and Loyalty Digital Marketing and Social Media Technology Adoption and User Behaviour

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1996The Behavioral Consequences of Service Quality 1985Application of confirmatory factor analysis to the study of self-concept: First- and higher order factor models and their invariance across groups.2000Measuring the Customer Experience in Online Environments: A Structural Modeling Approach 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge 2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences

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2017Smart tourism technologies in travel planning: The role of exploration and exploitation 2010Developing e-service quality scales: A literature review 2009INFORMATION TECHNOLOGY APPLICATIONS IN HOSPITALITY AND TOURISM: A REVIEW OF PUBLICATIONS FROM 2005 TO 2007 2013The effects of perceived relevance of travel blogs’ content on the behavioral intention to visit a tourist destination

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2010Exploring the relationships between e‐service quality, satisfaction, attitudes and behaviours in content‐driven e‐service web sitesarticle · 11 shared references 2015Impact of trust on the relationship of e-service quality and customer satisfactionarticle · 10 shared references 2005Servqual: Its Applicability in Electronic Commerce B2Carticle · 10 shared references 2009e‐Service quality: overview and research agendaarticle · 10 shared references 2006Estudio bibliométrico de los modelos de medición del concepto de calidad percibida del servicio en Internetarticle · 10 shared references 2012E-Service Quality: An Empirical Investigationarticle · 10 shared references

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Year2007

Typearticle

Published2007-02-22

VenueTourism Management

ISSN-L0261-5177

Languageen

Citations479

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.tourman.2006.12.002

openalex_workW2059927669

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2011

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