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The development of an e-travel service quality scale
16 references·16 citing·39 second hopsampled
The development of an e-travel service quality scale (2007)The development of an e-travel service qu…Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (PQISS) (2014)Developing a Scale to Measure…eTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Dimensions of e‐quality (2002)Dimensions of e‐qualityCustomer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Customer loyalty in e-commerc…Measuring the Customer Experience in Online Environments: A Structural Modeling Approach (2000)Measuring the Customer Experi…E-satisfaction: an initial examination (2000)E-satisfaction: an initial ex…Net gain: Expanding markets through virtual communities (1999)Net gain: Expanding markets t…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…A measure of service quality for retail stores: Scale development and validation (1996)A measure of service quality …Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)Servqual : a multiple-item sc…Application of confirmatory factor analysis to the study of self-concept: First- and higher order factor models and their invariance across groups. (1985)Application of confirmatory f…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Social Measurement: Current Issues (1981)Social Measurement: Current I…Tourists’ happiness: are there smart tourism technology effects? (2018)Tourists’ happiness: are ther…The entrepreneurship research in hospitality and tourism (2018)The entrepreneurship research…Development of an adoption model to assess user acceptance of e-service technology: E-Service Technology Acceptance Model (2018)Development of an adoption mo…Smart tourism technologies in travel planning: The role of exploration and exploitation (2017)Smart tourism technologies in…Customers’ perceived website service quality and its effects on e-loyalty (2017)Customers’ perceived website …Customer satisfaction, service quality, and customer value: years 2000-2015 (2017)Customer satisfaction, servic…Why Do Consumers Trust Online Travel Websites? Drivers and Outcomes of Consumer Trust toward Online Travel Websites (2016)Why Do Consumers Trust Online…Tourism, information technologies and sustainability: an exploratory review (2016)Tourism, information technolo…Improving travel decision support satisfaction with smart tourism technologies: A framework of tourist elaboration likelihood and self-efficacy (2016)Improving travel decision sup…Comparing the attributes of online tourism information sources (2015)Comparing the attributes of o…The effects of perceived relevance of travel blogs’ content on the behavioral intention to visit a tourist destination (2013)The effects of perceived rele…e-GovQual: A multiple-item scale for assessing e-government service quality (2011)e-GovQual: A multiple-item sc…Personalisation–privacy paradox: The effects of personalisation and privacy assurance on customer responses to travel Web sites (2010)Personalisation–privacy parad…Effects of visual and textual information in online product presentations: looking for the best combination in website design (2010)Effects of visual and textual…Developing e-service quality scales: A literature review (2010)Developing e-service quality …INFORMATION TECHNOLOGY APPLICATIONS IN HOSPITALITY AND TOURISM: A REVIEW OF PUBLICATIONS FROM 2005 TO 2007 (2009)INFORMATION TECHNOLOGY APPLIC…Strategic Management and Marketing in the Service Sector (1984)Evolving to a New Dominant Logic for Marketing (2003)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The influence of online product recommendations on consumers’ online choices (2004)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Qualitative Data Analysis (2008)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Customer perceptions of e‐service quality in online shopping (2005)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)From e-commerce to social commerce: A close look at design features (2012)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)An Updated and Streamlined Technology Readiness Index (2014)Modern factor analysis (1960)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Self-Efficacy and Academic Motivation (1991)Measurement invariance conventions and reporting: The state of the art and future directions for psychological research (2016)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)The Effects of Progressive Levels of Interactivity and Vividness in Web Marketing Sites (2001)Engagement, telepresence and interactivity in online consumer experience: Reconciling scholastic and managerial perspectives (2009)Digital marketing: A framework, review and research agenda (2016)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1985Application of confirmatory factor analysis to the study of self-concept: First- and higher order factor models and their invariance across groups.3,416 cited
  • 2000Measuring the Customer Experience in Online Environments: A Structural Modeling Approach3,196 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2,339 cited
  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,295 cited
  • 2000E-satisfaction: an initial examination2,007 cited
  • 1996A measure of service quality for retail stores: Scale development and validation1,921 cited
  • 1986Servqual : a multiple-item scale for measuring customer perceptions of service quality1,857 cited
  • 1999Net gain: Expanding markets through virtual communities1,673 cited
  • 1981Social Measurement: Current Issues1,380 cited

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  • 2014Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (PQISS)774 cited
  • 2002Dimensions of e‐quality589 cited
  • Cited by

    • 2017Smart tourism technologies in travel planning: The role of exploration and exploitation533 cited
    • 2010Developing e-service quality scales: A literature review414 cited
    • 2009INFORMATION TECHNOLOGY APPLICATIONS IN HOSPITALITY AND TOURISM: A REVIEW OF PUBLICATIONS FROM 2005 TO 2007372 cited
    • 2013The effects of perceived relevance of travel blogs’ content on the behavioral intention to visit a tourist destination368 cited
    • 2011e-GovQual: A multiple-item scale for assessing e-government service quality359 cited
    • 2017Customer satisfaction, service quality, and customer value: years 2000-2015282 cited
    • 2016Why Do Consumers Trust Online Travel Websites? Drivers and Outcomes of Consumer Trust toward Online Travel Websites279 cited
    • 2016Improving travel decision support satisfaction with smart tourism technologies: A framework of tourist elaboration likelihood and self-efficacy231 cited
    • 2016Tourism, information technologies and sustainability: an exploratory review217 cited
    • 2018The entrepreneurship research in hospitality and tourism216 cited
    • 2010Personalisation–privacy paradox: The effects of personalisation and privacy assurance on customer responses to travel Web sites196 cited
    • 2018Tourists’ happiness: are there smart tourism technology effects?193 cited
    • 2018Development of an adoption model to assess user acceptance of e-service technology: E-Service Technology Acceptance Model190 cited
    • 2015Comparing the attributes of online tourism information sources190 cited
    • 2017Customers’ perceived website service quality and its effects on e-loyalty179 cited
    • 2010Effects of visual and textual information in online product presentations: looking for the best combination in website design177 cited