SZodixStudyAcademic Library

Dashboard Shelves Open access My library Inbox Notes Write Learn Alerts

More

Ask your library Notifications Quick cite Review

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (PQISS) · Study

ChapterShelves

ChapterDeveloping a Scale to Measure the Perceived Quality of an Internet Shopping Site (PQISS)

Boonghee Yoo2014

Chapter2014

Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (PQISS)

Boonghee Yoo · Naveen Donthu

774 citations·0/0 files stored·Developments in marketing science: proceedings of the Academy of Marketing Science

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Technology Adoption and User Behaviour Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 774 citations exist upstream.

References

1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives 1988Structural equation modeling in practice: A review and recommended two-step approach.1990Comparative fit indexes in structural models.1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations 2000An Examination of Selected Marketing Mix Elements and Brand Equity 1999A Multivariate Analysis of Web Usage 2000What makes consumers buy from Internet? A longitudinal study of online shopping

Cited by

2013Effects of reputation and website quality on online consumers' emotion, perceived risk and purchase intention 2010e-Government Adoption Model (GAM): Differing service maturity levels 2009The role of etail quality, e-satisfaction and e-trust in online loyalty development process 2006An analysis of the e‐service literature: towards a research agenda 2015Consumer attitudes towards online shopping

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2015THE INTERNATIONAL JOURNAL OF ORGANIZATIONAL INNOVATIONarticle · 6 shared references 2002Measuring Brand Equity: An Evaluation of a Consumer-Based Brand Equity Scalearticle · 5 shared references 2008Understanding Channel Purchase Intentions: Measuring Online and Offline Shopping Value Perceptionsbook · 5 shared references 2020Understanding consumer-based brand equity and its antecedents in international and national banks in Egyptarticle · 5 shared references 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environmentsarticle · 4 shared references 2001Developing and validating a multidimensional consumer-based brand equity scalearticle · 4 shared references

Details

Year2014

Typechapter

Published2014-10-18

VenueDevelopments in marketing science: proceedings of the Academy of Marketing Science

ISSN-L2363-6165

Languageen

Citations774

Files0 public / 0

ShelfTechnology Adoption and User Behaviour

Identifiers

doi10.1007/978-3-319-11885-7_129

openalex_workW195845004

Links

Imported from OpenAlex (CC0) — nothing here is generated.

2010An assessment of customers’ e-service quality perception, satisfaction and intention

2007The development of an e-travel service quality scale

2013Supermarket self-checkout service quality, customer satisfaction, and loyalty: Empirical evidence from an emerging market