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ArticleAn interactive service customization model

Jian Cao2005

Article2005

An interactive service customization model

Jian Cao · Jie Wang · Kincho H. Law · Shensheng Zhang · Minglu Li

49 citations·0/0 files stored·Information and Software Technology

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Business Process Modeling and Analysis Advanced Software Engineering Methodologies Service-Oriented Architecture and Web Services

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References

1998Adeptflex—Supporting Dynamic Changes of Workflows Without Losing Control 2000Approaches to mass customization: configurations and empirical validation 2003Organizing Business Knowledge: The MIT Process Handbook 2000IT and the mass customization of services: the challenge of implementation 2003Knowledge-based process management—an approach to handling adaptive workflow

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2010The effect of standardization and customization on service satisfaction 2012Configuration of product extension services in servitisation using an ontology-based approach 2009Achieving mass customisation through servicification 2007Understanding the `new' distribution reality through `old' concepts: a renaissance for transvection and sorting 2012Service customization under capacity constraints: an auction-based model 2020Using Product/Service-System Family Design for Efficient Customization with Lean Principles: Model, Method, and Tool 2022An approach for the development and implementation of commissioning service configurators in engineer-to-order companies 2015

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2004Does mass customization pay? An economic approach to evaluate customer integrationarticle · 2 shared references 2004Measuring Modularity‐Based Manufacturing Practices and Their Impact on Mass Customization Capability: A Customer‐Driven Perspectivearticle · 2 shared references 2011Refactoring large process model repositoriesarticle · 2 shared references 2009Beyond rigidity – dynamic process lifecycle supportarticle · 2 shared references 2002Success Factors for Mass Customization: A Conceptual Modelarticle · 2 shared references 2006Mass customisation implementation models and customer value in mobile phones servicesarticle · 2 shared references

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Year2005

Typearticle

Published2005-06-27

VenueInformation and Software Technology

ISSN-L0950-5849

Languageen

Citations49

Files0 public / 0

ShelfBusiness Process Modeling and Analysis

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doi10.1016/j.infsof.2005.04.007

openalex_workW2060047817

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Critical characteristics for the implementation of mass-customized services