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An interactive service customization model
5 references·12 citing·53 second hop
An interactive service customization model (2005)An interactive service customization modelOrganizing Business Knowledge: The MIT Process Handbook (2003)Organizing Business Knowledge…Knowledge-based process management—an approach to handling adaptive workflow (2003)Knowledge-based process manag…IT and the mass customization of services: the challenge of implementation (2000)IT and the mass customization…Approaches to mass customization: configurations and empirical validation (2000)Approaches to mass customizat…Adeptflex—Supporting Dynamic Changes of Workflows Without Losing Control (1998)Adeptflex—Supporting Dynamic …Service configuration optimization for multiple customers considering service process information and time-varying service resources (2022)Service configuration optimiz…An approach for the development and implementation of commissioning service configurators in engineer-to-order companies (2022)An approach for the developme…Optimal product service system configuration considering pairing utility and uncertain customer behavior (2021)Optimal product service syste…Using Product/Service-System Family Design for Efficient Customization with Lean Principles: Model, Method, and Tool (2020)Using Product/Service-System …Critical characteristics for the implementation of mass-customized services (2015)Critical characteristics for …Service customization under capacity constraints: an auction-based model (2012)Service customization under c…Configuration of product extension services in servitisation using an ontology-based approach (2012)Configuration of product exte…The effect of standardization and customization on service satisfaction (2010)The effect of standardization…Mass customization manufacturing solution for cell phone production (2010)Mass customization manufactur…Achieving mass customisation through servicification (2009)Achieving mass customisation …A method for platform identification to support service family design (2008)A method for platform identif…Understanding the `new' distribution reality through `old' concepts: a renaissance for transvection and sorting (2007)Understanding the `new' distr…An overview of workflow management: From process modeling to workflow automation infrastructure (1995)Case handling: a new paradigm for business process support (2004)Quality of service for workflows and web service processes (2004)Business Process Management: A Comprehensive Survey (2013)Review of Psychometric theory (2nd ed.). 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this work references cited by second hop

References

  • 1998Adeptflex—Supporting Dynamic Changes of Workflows Without Losing Control887 cited
  • 2000Approaches to mass customization: configurations and empirical validation717 cited
  • 2003Organizing Business Knowledge: The MIT Process Handbook482 cited
  • 2000IT and the mass customization of services: the challenge of implementation144 cited
  • 2003Knowledge-based process management—an approach to handling adaptive workflow86 cited

Cited by

  • 2010The effect of standardization and customization on service satisfaction66 cited
  • 2012Configuration of product extension services in servitisation using an ontology-based approach43 cited
  • 2009Achieving mass customisation through servicification24 cited
  • 2007Understanding the `new' distribution reality through `old' concepts: a renaissance for transvection and sorting24 cited
  • 2012Service customization under capacity constraints: an auction-based model19 cited
  • 2020Using Product/Service-System Family Design for Efficient Customization with Lean Principles: Model, Method, and Tool19 cited
  • 2022An approach for the development and implementation of commissioning service configurators in engineer-to-order companies12 cited
  • 2015Critical characteristics for the implementation of mass-customized services12 cited
  • 2022Service configuration optimization for multiple customers considering service process information and time-varying service resources

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10 cited
  • 2021Optimal product service system configuration considering pairing utility and uncertain customer behavior7 cited
  • 2010Mass customization manufacturing solution for cell phone production4 cited
  • 2008A method for platform identification to support service family design4 cited