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TASK CLARIFICATION, PERFORMANCE FEEDBACK, AND SOCIAL PRAISE: PROCEDURES FOR IMPROVING THE CUSTOMER SERVICE OF BANK TELLERS

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References

1981PERFORMANCE FEEDBACK IN ORGANIZATIONAL BEHAVIOR MANAGEMENT222 cited
1982Industrial behavior modification : a management handbook91 cited

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2003Customer Service Behavior81 cited
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2010The Effects of Covert Audio Coaching on the Job Performance of Supported Employees69 cited
2013Further Examination of Covert Audio Coaching on Improving Employment Skills among Secondary Students with Autism58 cited
2005Using Goals, Feedback, Reinforcement, and a Performance Matrix to Improve Customer Service in a Large Department Store45 cited
2008Feedback for improving staff training and performance in behavioral treatment programs42 cited
2014The ABCs of incentive-based treatment in health care: a behavior analytic framework to inform research and practice40 cited
2012Employee Engagement and Organizational Behavior Management39 cited
2007The Effects of Task Clarification, Visual Prompts, and Graphic Feedback on Customer Greeting and Up-selling in a Restaurant33 cited
2009THE EFFECT OF FEEDBACK ON THE ACCURACY OF CHECKLIST COMPLETION DURING INSTRUMENT FLIGHT TRAINING33 cited
1997

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The Effectiveness of Task Clarification, Positive Reinforcement and Corrective Feedback in Changing Courtesy Among Police Staff

31 cited

2007The Effects of Graphic Feedback, Goal Setting, and Manager Praise on Customer Service Behaviors29 cited

2010Evaluating the effects of reactivity to supervisor presence on staff response to tactile prompts and self‐monitoring in a group home setting29 cited

2008The effects of objective feedback on performance when individuals receive fixed and individual incentive pay26 cited

2011Self-Solicited Feedback: Effects of Hourly Pay and Individual Monetary Incentive Pay24 cited