Total quality management and higher education: The employers' perspective

T. Hillman Willis · Albert J. Taylor

66 citations0/0 files storedTotal Quality Management

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Higher Education and Employability Management Systems and Quality Improvement Management and Marketing Education

Abstract

Efforts to adopt the total quality management (TQM) philosophy are spreading to institutions of higher learning. The fundamental purpose of TQM is to serve the customer better. One of the most important customers of a college or university are the firms that hire the school's graduates. This article explores the question of how business employers perceive the quality of today's college graduate. Sample survey data obtained from business organizations are presented. In general, a significant proportion of businesses do not perceive a difference in the quality of schools based on employee performance. A ranking of required skills is presented and the implications for colleges and universities are discussed.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 66 citations exist upstream.

References

2006Assessment for excellence 1974Transferring Management Theory to Practice 1989Are Collegiate Business Programs Adequately Preparing Students for the Business World?1995A Case Study in Curriculum Evaluation Using Strategic and Tactical Assessments 1994The human factor in technology transfer 1991Marketing Alumni Perspectives on the Educational Challenges for the 1990s 1996Too Little, Too Late: Are Business Schools Falling behind the Times?

Cited by

2015Students' experiences with the business internship program at Kuwait University 2022The impacts of total quality management practices in Algerian higher education institutions 2007APPRAISAL AND COMPENSATION OF THE ACADEMIC STAFF IN ESTONIAN PUBLIC AND PRIVATE UNIVERSITIES: A COMPARATIVE ANALYSIS 2012Service Quality in Higher Education: Students' Perceptions in Australia and Malaysia

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.