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Are All Crises Opportunities? A Comparison of How Corporate and Government Organizations Responded to the 2009 Flu Pandemic
16 references·16 citing·40 second hopsampled
Are All Crises Opportunities? A Comparison of How Corporate and Government Organizations Responded to the 2009 Flu Pandemic (2012)Are All Crises Opportunities? A Compariso…The Christian Science Monitor (2011)The Christian Science MonitorConsumer Responses to Mattel Product Recalls Posted on Online Bulletin Boards: Exploring Two Types of Emotion (2009)Consumer Responses to Mattel …Are crisis communicators practicing what we preach?: An evaluation of crisis response strategy analyzed in public relations research from 1991 to 2009 (2009)Are crisis communicators prac…Crisis Communications Management on the Web: How Internet‐Based Technologies are Changing the Way Public Relations Professionals Handle Business Crises (2008)Crisis Communications Managem…The Government Communication Decision Wheel: Toward a Public Relations Model for the Public Sector (2007)The Government Communication …Do You Know What It Means to Miss New Orleans? Internet Communication, Geographic Community, and Social Capital in Crisis (2007)Do You Know What It Means to …Communicating during crisis: Use of blogs as a relationship management tool (2007)Communicating during crisis: …Answering the Call for a Standard Reliability Measure for Coding Data (2007)Answering the Call for a Stan…An Exploratory Study of Stakeholder Emotions: Affect and Crises (2007)An Exploratory Study of Stake…Today's Public Relations: An Introduction (2006)Today's Public Relations: An …Diffusion of traditional and new media tactics in crisis communication (2005)Diffusion of traditional and …Content Analysis in Mass Communication: Assessment and Reporting of Intercoder Reliability (2002)Content Analysis in Mass Comm…The role of perception in crisis planning (2000)The role of perception in cri…Ongoing Crisis Communication: Planning, Managing, and Responding (1999)Ongoing Crisis Communication:…Building dialogic relationships through the world wide web (1998)Building dialogic relationshi…Image repair discourse and crisis communication (1997)Image repair discourse and cr…Unpacking government social media messaging strategies during the COVID‐19 pandemic in China (2021)Unpacking government social m…The Saudi Ministry of Health’s Twitter Communication Strategies and Public Engagement During the COVID-19 Pandemic: Content Analysis Study (2021)The Saudi Ministry of Health’…Telling the tale: the role of narratives in helping people respond to crises (2020)Telling the tale: the role of…Social Media Reigned by Information or Misinformation About COVID-19: A Phenomenological Study (2020)Social Media Reigned by Infor…Choosing Response Strategies in Social Media Crisis Communication: An Evolutionary Game Theory Perspective (2020)Choosing Response Strategies …Tweeting about emergency: A semantic network analysis of government organizations’ social media messaging during Hurricane Harvey (2018)Tweeting about emergency: A s…Strategic Uses of Facebook in Zika Outbreak Communication: Implications for the Crisis and Emergency Risk Communication Model (2018)Strategic Uses of Facebook in…Countering Reactance in Crisis Communication: Incorporating Positive Emotions via Social Media (2017)Countering Reactance in Crisi…Beyond Words: Amplification of Cancer Risk Communication on Social Media (2017)Beyond Words: Amplification o…Mass Media Orientation and External Communication Strategies: Exploring Organisational Differences (2016)Mass Media Orientation and Ex…Health Risk Information Engagement and Amplification on Social Media (2016)Health Risk Information Engag…Exploring effective crisis response strategies (2016)Exploring effective crisis re…Social Media and the Virality of Risk: The Risk Amplification through Media Spread (RAMS) Model (2015)Social Media and the Virality…Responding to the bed bug crisis in social media (2015)Responding to the bed bug cri…Revisiting the Effectiveness of Base Crisis Response Strategies in Comparison of Reputation Management Crisis Responses (2013)Revisiting the Effectiveness …Reputation Repair at the Expense of Providing Instructing and Adjusting Information Following Crises (2011)Reputation Repair at the Expe…The Strength of Weak Ties (1973)Bowling Alone: America's Declining Social Capital (1995)Bowling alone: the collapse and revival of American community (2000)Finding community through information and communication technology in disaster response (2008)The Blog-Mediated Crisis Communication Model: Recommendations for Responding to Influential External Blogs (2010)How organizations framed the 2009 H1N1 pandemic via social and traditional media: Implications for U.S. health communicators (2011)I and Thou (1923)Moral Consciousness and Communicative Action. (1992)Toward a dialogic theory of public relations (2002)Engaging stakeholders through social networking: How nonprofit organizations are using Facebook (2009)Dialogic Engagement: Clarifying Foundational Concepts (2014)MANAGING PUBLIC RELATIONS (2018)Coefficient Alpha and the Internal Structure of Tests (1951)A Coefficient of Agreement for Nominal Scales (1960)Content Analysis: An Introduction to its Methodology. (1984)Inter-Coder Agreement for Computational Linguistics (2008)Computing Inter-Rater Reliability for Observational Data: An Overview and Tutorial (2012)Intercoder Reliability in Qualitative Research: Debates and Practical Guidelines (2020)Human Emotions (1977)An Attributional Theory of Motivation and Emotion (1986)Risk as feelings. (2001)Halo (Spillover) Effects in Social Media: Do Product Recalls of One Brand Hurt or Help Rival Brands? (2015)Seeking Formula for Misinformation Treatment in Public Health Crises: The Effects of Corrective Information Type and Source (2019)A Concordance Correlation Coefficient to Evaluate Reproducibility (1989)Reliability in Content Analysis. (2004)Coding In-depth Semistructured Interviews (2013)An attributional theory of achievement motivation and emotion. (1985)Advances in Consumer Research (1992)The negative communication dynamic (2007)Advances in Consumer Research (2025)Helping Crisis Managers Protect Reputational Assets (2002)Crisis and Emergency Risk Communication as an Integrative Model (2005)Crises and Crisis Management: Integration, Interpretation, and Research Development (2016)Online Damage Control: The Effects of Proactive versus Reactive Webcare Interventions in Consumer-generated and Brand-generated Platforms (2011)An Analytic Framework for Crisis Situations: Better Responses From a Better Understanding of the Situation (1998)“Too Good to be True!”. The Effectiveness of CSR History in Countering Negative Publicity (2008)The Handbook of Crisis Communication (2010)The Clash of Civilizations? (2000)Measuring Motivations for Online Opinion Seeking (2006)Austerity urbanism (2012)
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References

  • 2007Answering the Call for a Standard Reliability Measure for Coding Data4,219 cited
  • 2011The Christian Science Monitor3,227 cited
  • 2002Content Analysis in Mass Communication: Assessment and Reporting of Intercoder Reliability3,054 cited
  • 1999Ongoing Crisis Communication: Planning, Managing, and Responding2,452 cited
  • 1997Image repair discourse and crisis communication1,401 cited
  • 1998Building dialogic relationships through the world wide web1,235 cited
  • 2007An Exploratory Study of Stakeholder Emotions: Affect and Crises296 cited
  • 2007Communicating during crisis: Use of blogs as a relationship management tool271 cited
  • 2007Do You Know What It Means to Miss New Orleans? Internet Communication, Geographic Community, and Social Capital in Crisis268 cited
  • 2009Consumer Responses to Mattel Product Recalls Posted on Online Bulletin Boards: Exploring Two Types of Emotion256 cited
  • 2000The role of perception in crisis planning253 cited
  • 2007The Government Communication Decision Wheel: Toward a Public Relations Model for the Public Sector248 cited
  • 2005Diffusion of traditional and new media tactics in crisis communication223 cited
  • 2008Crisis Communications Management on the Web: How Internet‐Based Technologies are Changing the Way Public Relations Professionals Handle Business Crises

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198 cited
  • 2006Today's Public Relations: An Introduction190 cited
  • 2009Are crisis communicators practicing what we preach?: An evaluation of crisis response strategy analyzed in public relations research from 1991 to 2009155 cited
  • Cited by

    • 2018Tweeting about emergency: A semantic network analysis of government organizations’ social media messaging during Hurricane Harvey144 cited
    • 2018Strategic Uses of Facebook in Zika Outbreak Communication: Implications for the Crisis and Emergency Risk Communication Model131 cited
    • 2013Revisiting the Effectiveness of Base Crisis Response Strategies in Comparison of Reputation Management Crisis Responses121 cited
    • 2016Health Risk Information Engagement and Amplification on Social Media119 cited
    • 2020Social Media Reigned by Information or Misinformation About COVID-19: A Phenomenological Study118 cited
    • 2016Exploring effective crisis response strategies89 cited
    • 2015Responding to the bed bug crisis in social media70 cited
    • 2020Choosing Response Strategies in Social Media Crisis Communication: An Evolutionary Game Theory Perspective67 cited
    • 2020Telling the tale: the role of narratives in helping people respond to crises67 cited
    • 2017Beyond Words: Amplification of Cancer Risk Communication on Social Media60 cited
    • 2015Social Media and the Virality of Risk: The Risk Amplification through Media Spread (RAMS) Model55 cited
    • 2011Reputation Repair at the Expense of Providing Instructing and Adjusting Information Following Crises48 cited
    • 2021Unpacking government social media messaging strategies during the COVID‐19 pandemic in China48 cited
    • 2016Mass Media Orientation and External Communication Strategies: Exploring Organisational Differences46 cited
    • 2017Countering Reactance in Crisis Communication: Incorporating Positive Emotions via Social Media46 cited
    • 2021The Saudi Ministry of Health’s Twitter Communication Strategies and Public Engagement During the COVID-19 Pandemic: Content Analysis Study45 cited