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ArticleHow product usage influences consumer satisfaction

Sudha Ram1991

Article1991

How product usage influences consumer satisfaction

Sudha Ram · Hyung Shik Jung

38 citations·0/0 files stored·Marketing Letters

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Technology Adoption and User Behaviour

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References

1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 2025Advances in Consumer Research 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun 1983Advances in Consumer Research 1988Models of Consumer Satisfaction Formation: An Extension 1988Response Determinants in Satisfaction Judgments 1985A Propositional Inventory for New Diffusion Research 1987Expectations and Norms in Models of Consumer Satisfaction

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2021“I am Delighted!”: The Effect of Perceived Customer Value on Repurchase and Advocacy Intention in B2B Express Delivery Services

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Year1991

Typearticle

Published1991-11-01

VenueMarketing Letters

ISSN-L0923-0645

Languageen

Citations38

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1007/bf00664226

openalex_workW2064156367

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