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How product usage influences consumer satisfaction

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References

1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
2025Advances in Consumer Research13,264 cited
1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
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Cited by

2021“I am Delighted!”: The Effect of Perceived Customer Value on Repurchase and Advocacy Intention in B2B Express Delivery Services31 cited
1995Factors influencing customers' assessments of service quality and their invocation of a service warranty20 cited

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2022

The Moderating Effect of Self-Efficacy on Fitness Use Innovativeness and Usage Pattern

7 cited