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Benchmarking as a Quality Management Tool in Public Administration
16 references·1 citing·31 second hop
Benchmarking as a Quality Management Tool in Public Administration (2013)Benchmarking as a Quality Management Tool…Development and Distortion of Malaysian Public- Private Partnerships: Patronage, Privatised Profits and Pitfalls DOI: 10.1111/j.1467- 8500.2009.00655.x (2010)Development and Distortion of…Benchmarking in public procurement (2008)Benchmarking in public procur…BENCHMARKING IN THE PUBLIC SECTOR: A CRITICAL CONCEPTUAL FRAMEWORK (2007)BENCHMARKING IN THE PUBLIC SE…Benchmarking: achieving best value in public‐sector organisations (2003)Benchmarking: achieving best …The evolution of benchmarking in UK local authorities (2002)The evolution of benchmarking…An evolutionary approach to benchmarking (2001)An evolutionary approach to b…Benchmarking in the UK: an empirical study of practitioners and academics (2000)Benchmarking in the UK: an em…Principles of Total Quality (1999)Principles of Total QualityBenchmarking – best practices: an integrated approach (1999)Benchmarking – best practices…A framework for benchmarking in the public sector (1998)A framework for benchmarking …An overview of benchmarking process: a tool for continuous improvement and competitive advantage (1997)An overview of benchmarking p…Benchmarking for best practices: winning through innovative adaptation (1995)Benchmarking for best practic…Benchmarking for competitive advantage (1994)Benchmarking for competitive …Benchmarking: A Tool for Continuous Improvement (1993)Benchmarking: A Tool for Cont…QUALITY AND PUBLIC SERVICES (1991)QUALITY AND PUBLIC SERVICESBenchmarking: the search for industry best practices that lead to superior performance (1989)Benchmarking: the search for …Application of Quality Management Tools in the Evaluation of Websites: The Case of Sports Organizations (2015)Application of Quality Manage…Quality planning and analysis (1970)A review of literature on benchmarking (2003)A review on benchmarking of supply chain performance measures (2008)Progress in visitor attraction research: Towards more effective management (2009)Quality function deployment (2012)The theory and practice of benchmarking: then and now (2002)A typology of “best practices” for a benchmarking process (2005)Antecedents and Consequences of Public Procurement Non-compliance Behavior (2012)Evaluating the Effectiveness of Public Procurement Performance Management Systems in Local Governments (2016)The landscape of public procurement research: a bibliometric analysis and topic modelling based on Scopus (2023)Total quality control (1961)If Only We Knew What We Know: Identification and Transfer of Internal Best Practices (1998)Revising the concept and forms of benchmarking (2003)Operations management (2010)LARG index (2016)A Configuration Theory Assessment of Marketing Organization Fit with Business Strategy and Its Relationship with Marketing Performance (2003)Benchmarking Marketing Capabilities for Sustainable Competitive Advantage (2004)Handbook of Quantitative Science and Technology Research (2005)Uncertainty, Threat, and the Role of the Media in Promoting the Dehumanization of Immigrants and Refugees (2013)How do mindfulness-based cognitive therapy and mindfulness-based stress reduction improve mental health and wellbeing? A systematic review and meta-analysis of mediation studies (2015)The PERMA-Profiler: A brief multidimensional measure of flourishing (2016)The impact of quality on learning (1997)Perceptions of Time, Cost and Quality Management on Building Projects (2012)Application of Six Sigma Using DMAIC Methodology in the Process of Product Quality Control in Metallurgical Operation (2017)Integrated benchmarking: a holistic examination of select techniques for benchmarking analysis (1998)Performance and Evaluation of Manufacturing Systems (2005)Best practices in system dynamics modeling (2013)Avoiding Competence Substitution Through Knowledge Sharing (2000)Sustainable benchmarking of supply chains: the case of the food industry (2011)National systems of innovations are “x-efficient” (and x-effective) (2002)Advancing E-Government performance in the United States through enhanced usability benchmarks (2008)
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References

  • 2010Development and Distortion of Malaysian Public- Private Partnerships: Patronage, Privatised Profits and Pitfalls DOI: 10.1111/j.1467- 8500.2009.00655.x16,129 cited
  • 1989Benchmarking: the search for industry best practices that lead to superior performance1,645 cited
  • 1994Benchmarking for competitive advantage284 cited
  • 1999Benchmarking – best practices: an integrated approach275 cited
  • 1993Benchmarking: A Tool for Continuous Improvement275 cited
  • 1995Benchmarking for best practices: winning through innovative adaptation272 cited
  • 1997An overview of benchmarking process: a tool for continuous improvement and competitive advantage212 cited
  • 2008Benchmarking in public procurement173 cited
  • 1998A framework for benchmarking in the public sector119 cited
  • 1999Principles of Total Quality112 cited
  • 1991QUALITY AND PUBLIC SERVICES110 cited
  • 2002The evolution of benchmarking in UK local authorities103 cited
  • 2000Benchmarking in the UK: an empirical study of practitioners and academics100 cited
  • 2003Benchmarking: achieving best value in public‐sector organisations96 cited
  • 2001An evolutionary approach to benchmarking92 cited

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  • 2007BENCHMARKING IN THE PUBLIC SECTOR: A CRITICAL CONCEPTUAL FRAMEWORK73 cited
  • Cited by

    • 2015Application of Quality Management Tools in the Evaluation of Websites: The Case of Sports Organizations16 cited