SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Design-and-build contractors' service quality in public projects in Singapore · Study

ArticleShelves

ArticleDesign-and-build contractors' service quality in public projects in Singapore

Florence Yean Yng Ling2004

Article2004

Design-and-build contractors' service quality in public projects in Singapore

Florence Yean Yng Ling · Canny Lee Kian Chong

45 citations·0/0 files stored·Building and Environment

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Construction Project Management and Performance Customer Service Quality and Loyalty Public-Private Partnership Projects

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 45 citations exist upstream.

References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1992Measuring Service Quality: A Reexamination and Extension 1981Multiple Attribute Decision Making 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden 1991Refinement and reassessment of the SERVQUAL scale.1990Delivering quality service: balancing customer perceptions and expectations 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research

Cited by

2007Problems encountered by owners of design–build projects in Singapore 2020Relationship between perceived service quality and client satisfaction indicators of engineering consultancy services in building projects 2012Profiling customer perceived service quality expectations in made‐to‐order housing construction in Australia 2018Co-design in Architectural Practice: Impact of Client Involvement During Self-construction Experiences

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2000The determinants of perceived service quality and its relationship with satisfactionarticle · 8 shared references 1997Pragmatic Perspectives on the Measurement of Information Systems Service Quality1article · 8 shared references 2002Determinants of customer‐perceived service quality: a confirmatory factor analysis approacharticle · 8 shared references 1997Measuring Information Systems Service Quality: Concerns for a Complete Canvas1article · 8 shared references 2001Customer perceptions of service quality: A critiquearticle · 8 shared references 1999Measuring service quality: current thinking and future requirementsarticle · 8 shared references

Details

Year2004

Typearticle

Published2004-09-14

VenueBuilding and Environment

ISSN-L0360-1323

Languageen

Citations45

Files0 public / 0

ShelfConstruction Project Management and Performance

Identifiers

doi10.1016/j.buildenv.2004.07.017

openalex_workW2065216786

Links

Imported from OpenAlex (CC0) — nothing here is generated.