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Design-and-build contractors' service quality in public projects in Singapore
16 references·4 citing·26 second hop
Design-and-build contractors' service quality in public projects in Singapore (2004)Design-and-build contractors' service qua…Assessing the corporate service quality performance of design-build contractors using quality function deployment (2003)Assessing the corporate servi…Design and Build Project Success Factors: Multivariate Analysis (2001)Design and Build Project Succ…Service management in housing refurbishment: a theoretical approach (2000)Service management in housing…Comparison of U.S. Project Delivery Systems (1998)Comparison of U.S. Project De…Multiple Attribute Decision Making (1995)Multiple Attribute Decision M…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…More on improving service quality measurement (1993)More on improving service qua…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Linking service quality, customer satisfaction, and behavioral intention. (1989)Linking service quality, cust…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Multiple Attribute Decision Making (1981)Multiple Attribute Decision M…Relationship between perceived service quality and client satisfaction indicators of engineering consultancy services in building projects (2020)Relationship between perceive…Co-design in Architectural Practice: Impact of Client Involvement During Self-construction Experiences (2018)Co-design in Architectural Pr…Profiling customer perceived service quality expectations in made‐to‐order housing construction in Australia (2012)Profiling customer perceived …Problems encountered by owners of design–build projects in Singapore (2007)Problems encountered by owner…Strategic Management and Marketing in the Service Sector (1984)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)Quality, satisfaction and behavioral intentions (2000)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Advertising as Information (1974)Breaking Free from Product Marketing (1977)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Compromise solution by MCDM methods: A comparative analysis of VIKOR and TOPSIS (2003)GIS‐based multicriteria decision analysis: a survey of the literature (2006)A state-of the-art survey of TOPSIS applications (2012)Benchmarking and regulation: international electricity experience (2000)Destination Competitiveness: An Analysis of Determinant Attributes (2010)A review of multi-criteria decision-making methods for infrastructure management (2013)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1981Multiple Attribute Decision Making8,633 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
  • 1995Multiple Attribute Decision Making1,299 cited
  • 1989Linking service quality, customer satisfaction, and behavioral intention.935 cited
  • 1993More on improving service quality measurement878 cited
  • 1998Comparison of U.S. Project Delivery Systems484 cited
  • 2001Design and Build Project Success Factors: Multivariate Analysis316 cited
  • 2003Assessing the corporate service quality performance of design-build contractors using quality function deployment

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74 cited
  • 2000Service management in housing refurbishment: a theoretical approach56 cited
  • Cited by

    • 2007Problems encountered by owners of design–build projects in Singapore40 cited
    • 2020Relationship between perceived service quality and client satisfaction indicators of engineering consultancy services in building projects27 cited
    • 2012Profiling customer perceived service quality expectations in made‐to‐order housing construction in Australia23 cited
    • 2018Co-design in Architectural Practice: Impact of Client Involvement During Self-construction Experiences5 cited