Case study of knowledge creation facilitated by Six Sigma

Chun-I Wu · Chinho Lin

35 citations0/0 files storedInternational Journal of Quality & Reliability Management

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Quality and Supply Management Management Systems and Quality Improvement Knowledge Management and Sharing

Abstract

Purpose The purpose of this paper is to explore the relationship between knowledge creation processes and the Six Sigma approach. Design/methodology/approach An integrated Six Sigma implementation process is proposed to explore knowledge creation opportunities within a Six Sigma program. A qualitative inquiry with thematic analysis which focuses on a TFT‐LCD (Thin Film Transistor‐Liquid Crystal Display) panel manufacturer and a glass substrates manufacturer is presented in order to identify how the Six Sigma program facilitates the knowledge creation process through the socialization, externalization combination and internalization (SECI) modes, and four types of space for knowledge creation, which are viewed as the different forms of ba, as proposed by Nonaka et al. , namely originating ba, interacting ba, systemizing ba and exercising ba. Findings This study contributes to integrating the domains of quality management and knowledge management research. The findings demonstrate the potential mediating effect of a Six Sigma knowledge‐creating system. Research limitations/implications This study is limited in its research methodology, and the case studies are only two empirical illustrations of many other possible implementation processes. The author does not assume that these companies are paradigms or that their specific situations are applicable to all other business enterprises. Originality/value This architecture offers an initial model for an organization that wants to facilitate knowledge creation according to the prevailing Six Sigma approach, and further proceed with its knowledge management systems implementation to encourage the management of corporate knowledge and effectively enhance competitiveness.

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References

1984Case Study Research: Design and Methods 1994Qualitative Data Analysis: An Expanded Sourcebook 1984Content Analysis: An Introduction to its Methodology.2004Case Study Research 1998Transforming Qualitative Information: Thematic Analysis and Code Development 1997The Knowledge-creating company: How Japanese companies create the dynamics of innovation 2006Qualitative research: Methods in the social sciences 1996The knowledge-creating company: How Japanese companies create the dynamics of innovation

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