Exploring the Elements of Culturally Relevant Service Delivery

Abstract

This qualitative study included demographic questionnaires, focus groups, and in-depth interviews to gain an understanding of what groups of African American and Caucasian consumers of the Head Start and Fatherhood programs perceived as valued and culturally relevant elements of service delivery. The programs are administered by Total Action Against Poverty in Roanoke, Virginia. Findings include that support, mentorship–role modeling, education, and structure were of particular merit. Implications for culturally congruent service delivery and the need to use this information to inform curriculum development are discussed.

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